Abigail Peña
Vallejo,CA
Summary
Attentive Waitress known for highly productive and efficient task completion. Specializing in customer service, time management, multitasking and conflict resolution. Excels in communication, teamwork, and adaptability, ensuring seamless dining experiences for guests.
Overview
5
5
years of professional experience
Work History
Waitress
Black Bear Diner
Vallejo, CA
09.2021 - Current
- Developed positive relationships with regular customers through friendly conversation.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
- Processed payments accurately using cash registers or POS systems.
Restaurant Hostess
Scotty's Resturant
Vallejo, CA
02.2020 - 08.2021
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
Some College (No Degree) - Welding
Solano Community College
Fairfield, CASkills
- Guest Engagement
- Strong Work Ethic
- Suggestive Selling
- Exceptional customer service
- Positive and professional
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Waitress
Black Bear Diner
09.2021 - Current
Restaurant Hostess
Scotty's Resturant
02.2020 - 08.2021
Some College (No Degree) - Welding
Solano Community College