Abigail Pickett
Hilliard,OH
Summary
Motivated General Manager with a proven track record in delivering exceptional customer service and operational excellence. Adept in time management and communication, consistently enhancing customer satisfaction through effective team leadership. Seeking to leverage extensive hospitality skills as a flight crew member within a US-based airline. Committed to contributing to organizational objectives while fostering a positive travel experience for passengers.
Overview
6
6
years of professional experience
Work History
General Manager
Jimmy John’s
Columbus, OH
01.2020 - Current
- Trained new food service workers on proper techniques and procedures
- Proficiently used restaurant POS systems to accurately process orders and payments
- Performed opening and closing duties as required by the restaurant
- Successfully managed the daily operations of a busy restaurant
- Monitored inventory levels and placed orders to ensure adequate stock of food and supplies
- Provided excellent customer service and resolved customer issues
Hostess
Roosters
Pickerington, OH
01.2019 - 01.2020
- Answered phones, took reservations, and answered customer inquiries in a friendly and professional manner
- Handled customer feedback and complaints gracefully and professionally
- Maintained an organized seating chart to ensure efficient seating of guests in a timely manner
- Assisted guests in finding seating and answered questions about menu items
Education
High School diploma -
Pickerington Central High School
01.2021
Skills
- Ability to work in a team
- Excellent communication skills
- Leadership skills
- Problem solving skills
- Customer service skills
- Hard working
Timeline
General Manager
Jimmy John’s
01.2020 - Current
Hostess
Roosters
01.2019 - 01.2020
High School diploma -
Pickerington Central High School
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