Abigail Pineda
Lilburn,GA
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
19
19
years of professional experience
Work History
Assistant Manager
RealManage
08.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Locksmith Assistant
OneKey Solutions
05.2006 - 11.2009
- Handled incoming calls from clients requiring assistance or information about services provided by the company.
- Enhanced overall efficiency by maintaining clean and organized workspaces both on-site and at company headquarters.
- Participated in monthly meetings with senior locksmiths to discuss ongoing projects, challenges faced, best practices shared among colleagues.
- Maintained a high level of client satisfaction by providing exceptional customer service during consultations and installations.
- Responded promptly to service requests after business hours as part of the company''s 24/7 emergency support system.
- Organized inventory of tools and supplies, ensuring efficient workflow during daily operations.
Education
Paralegal Studies - Paralegal Studies
Gwinnett College
Lilburn, GAGED -
Gwinnett Technical College
Lawrenceville, GA03-2014
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Task delegation
- Conflict resolution
Languages
Spanish
Full Professional
Timeline
Assistant Manager
RealManage
08.2018 - Current
Locksmith Assistant
OneKey Solutions
05.2006 - 11.2009
Paralegal Studies - Paralegal Studies
Gwinnett College
GED -
Gwinnett Technical College
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