Abigail Prim
Kewaskum,WI
Summary
Dynamic professional with extensive experience in customer service and healthcare, notably at Advocate Aurora Health Care. Proven ability to enhance patient satisfaction through active listening and critical thinking. Skilled in data entry and scheduling, ensuring efficient clinic operations while building strong relationships with clients. Committed to delivering exceptional service and support.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Advocate Aurora Health Care
Slinger, WI
06.2024 - Current
- Assisted healthcare providers with patient examinations and procedures, enhancing clinic workflow efficiency.
- Managed patient records using Electronic Health Records (EHR) systems, ensuring accuracy and compliance.
- Scheduled appointments and coordinated follow-up care, improving patient access to services.
- Performed routine lab tests and administered medications under supervision, supporting quality patient care.
- Maintained sterilization protocols for medical instruments, contributing to infection control standards.
- Monitored vital signs and documented changes in patient conditions, aiding timely interventions by medical staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Hairstylist
Healing Elements Day Spa
West Bend, WI
07.2022 - 06.2024
- Delivered exceptional hairstyling services, enhancing client satisfaction and retention.
- Collaborated with team members to develop innovative hairstyles and color techniques.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Educated clients on hair care products and maintenance for optimal results.
- Implemented new styling techniques, improving workflow efficiency within the salon.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Beauty Advisor
Sally Beauty Supply
West Bend, WI
08.2021 - 07.2022
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Conducted product demonstrations to educate customers on new skincare and makeup lines.
- Assisted in inventory management, ensuring optimal stock levels for popular products.
- Developed strong knowledge of products, enabling tailored recommendations based on individual needs.
Customer Service Representative
Sendik's Food Markets
West Bend, WI
04.2020 - 07.2021
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Handled transactions efficiently using POS systems, ensuring accuracy and speed.
- Resolved customer complaints promptly, contributing to increased satisfaction levels.
- Collaborated with team members to maintain store cleanliness and organization standards.
Education
Technical Diploma - Emergency Medical Technician
Moraine Park Technical College
Horicon, WI05-2025
Technical Diploma - Medical Assistant
Moraine Park Technical College
Fond Du Lac, WI05-2024
Technical Diploma - Cosmetology
Moraine Park Technical College
Fond Du Lac, WI08-2022
High School Diploma -
Kewaskum High School
Kewaskum, WI06-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
- Microsoft Excel
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Product knowledge
- Documentation
- Administrative support
Timeline
Medical Assistant
Advocate Aurora Health Care
06.2024 - Current
Hairstylist
Healing Elements Day Spa
07.2022 - 06.2024
Beauty Advisor
Sally Beauty Supply
08.2021 - 07.2022
Customer Service Representative
Sendik's Food Markets
04.2020 - 07.2021
Technical Diploma - Emergency Medical Technician
Moraine Park Technical College
Technical Diploma - Medical Assistant
Moraine Park Technical College
Technical Diploma - Cosmetology
Moraine Park Technical College
High School Diploma -
Kewaskum High School