Abigail Quintanilla
Tacos El No Se Que
Aurora,CO
2
Languages
17
years of professional experience
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Tacos El No Se Que. Proven ability to enhance guest satisfaction through effective upselling techniques and positive interactions, contributing to increased sales. Adept at cash handling and maintaining cleanliness standards, ensuring a welcoming dining experience.
Work History
Server
1 Year 5 Months- Greeted guests promptly and presented menu options with knowledge of taco specials and beverage selections.
- Took accurate orders and entered requests into POS system for timely kitchen preparation.
- Delivered food and drinks efficiently while confirming correct modifications and presentation.
- Resolved guest concerns quickly, maintaining friendly service and positive dining experience.
- Coordinated with kitchen staff to support smooth ticket flow and order accuracy.
- Refilled beverages, chips, and condiments to keep tables ready for incoming guests.
- Processed payments accurately and handled cash transactions with attention to detail.
- Maintained clean dining areas, reset tables, and followed food safety and sanitation standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
General Merchandiser
5 Years 11 Months- Restocked sales floor merchandise to maintain accurate presentation and product availability.
- Zoned aisles and endcaps to support clean, organized, guest-ready shopping areas.
- Replenished inventory from backroom locations using store systems and stocking priorities.
- Verified pricing, labels, and signage for consistent merchandise placement and accuracy.
- Assisted guests with locating products and answered basic store and item questions.
- Supported planogram changes by organizing product sets and adjusting fixtures as directed.
- Monitored shelf conditions and removed damaged or misplaced items from display areas.
- Collaborated with team members to complete daily workload and maintain store standards.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Worked with department managers to maintain adequate inventor for regular and promotional demand.
- Enhanced product visibility by creating eye-catching displays that captured customer interest and promoted sales growth.
- Conducted regular price audits to maintain accurate pricing information for all products on display.
- Streamlined merchandise organization for enhanced store appearance and easier customer navigation.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Ensured timely replenishment of stock on shelves by coordinating with inventory management teams.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Assisted with staff training initiatives, improving overall team performance and productivity in the workplace.
- Managed inventory levels efficiently, ensuring consistent stock availability for high-demand products.
- Implemented visual merchandising strategies that attracted customers and boosted overall store performance.
- Stocked designated items on shelves, end caps and displays.
- Greeted customers and directed to requested products.
- Stocked shelves to match planogram images and instructions.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted store customers and discussed needs.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Updated merchandise pricing to match new values and special promotional rates.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Picked and packed order items.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Recorded daily activities for inventory control.
Server
1 Year 3 Months- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Streamlined order-taking process to minimize wait times for diners.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Manufacturing Operator
4 Months- Operated production equipment to assemble products according to work instructions and quality standards.
- Inspected finished parts for defects and removed nonconforming materials from production flow.
- Monitored machinery performance and reported maintenance issues to keep operations running smoothly.
- Followed safety procedures and maintained clean work areas to support compliant manufacturing practices.
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Provided timely feedback to management regarding potential bottlenecks within the production process, facilitating prompt resolution and minimizing disruptions.
- Organized work to meet demanding production goals.
- Exceeded safety standards by consistently following guidelines and participating in regular safety training sessions.
- Assisted in maintaining a clean workplace environment free from debris and hazards by closely following housekeeping protocols.
- Collaborated with Quality Assurance teams in conducting regular inspections of finished products, ensuring all items met established quality standards.
- Collaborated with cross-functional teams, ensuring seamless communication and efficient workflow in the manufacturing process.
- Supported engineering teams during equipment upgrades or installations by providing valuable input based on hands-on experience working with existing machinery.
Server
3 Years 11 Months- Greeted guests promptly, provided menu guidance, and created welcoming dining experience.
- Took accurate food and beverage orders using POS system.
- Delivered meals and beverages efficiently while checking order accuracy.
- Coordinated with kitchen staff to resolve special requests and timing issues.
- Processed payments, balanced checks, and handled cash and card transactions.
- Maintained clean, organized dining areas, tables, and service stations.
- Refilled drinks, reset tables, and supported smooth guest turnover.
- Recommended menu items and promoted specials to increase guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
No Degree
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Professional appearance
Memory retention
Customer service
Cleanliness standards
Sales expertise
Sales techniques
Supply restocking
Performance improvement
Guest relations management
Inventory management
Banquet coordination
Upselling techniques
Positive guest interactions
Effective customer upselling
Point-of-sale system
Hostess support
Team member support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Tacos El No Se Que
05.2025 - CurrentRead More
Server
Mini Pancakes 303
05.2023 - 08.2024Read More
General Merchandiser
Target
10.2020 - 09.2026Read More
Manufacturing Operator
JoaQuin Manufacturing
06.2020 - 10.2020Read More
Server
IHOP
03.2010 - 02.2014Read More
William C Hinckley High School
No Degree
Read More