Abigail Rangel
Auburn,AL
Summary
Proven server and door greeter with a track record of enhancing customer satisfaction at Anna and Lloyd Townsend through expert dining area maintenance and exceptional interpersonal skills. Excelled in suggestive selling and safe food handling, significantly improving dining experience and operational efficiency. Renowned for positive, professional demeanor and commitment to maintaining high-quality service standards.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Server
Anna
12.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported needs of customers- person wait staff who attended to specific needs of countless customers daily for casual dining restaurant with social relevancy and intentionality.
Door Greeter
Lloyd Townsend
06.2023 - 06.2024
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
Education
Auburn High School
332 E Samford Ave, Auburn, AL 36830Skills
- Dining area maintenance
- Register operation
- Daily specials memorization
- Order delivery practices
- Hostess support
- Suggestive selling
- Menu item recommendation
- Server training
- Cash handling
- Positive and professional
- Safe food handling
Accomplishments
- Resolved product issue through consumer testing.
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
English
Native or Bilingual
Timeline
Restaurant Server
Anna
12.2024 - Current
Door Greeter
Lloyd Townsend
06.2023 - 06.2024
- ServSafe Food Handler Certification - National Restaurant Association.
Auburn High School
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