Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail R. Ellis

Jacksonville,FL

Summary

Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.

Overview

37
37
years of professional experience

Work History

Case Manager

Mental Health Resource Center
06.1992 - 01.1993
  • Responsible for coordinating and providing comprehensive support services to individuals experiencing mental health challenges. Works closely with clients to assess their needs, develop individualized treatment and recovery plans, and ensure access to appropriate mental health, medical, housing, and social services. Serves as a central point of contact for clients, facilitating communication between service providers, monitoring progress, and advocating client needs. Responsibilities include conducting regular assessments, maintaining detailed and confidential case records, and responding to crises as needed. Also provides education, support, and referrals to help clients achieve greater stability, independence, and quality of life.

Intern

Lakeview Health
10.2025 - Current
  • Responsibilities include playing a supportive role within a multidisciplinary team dedicated to helping individuals recover from substance use disorders while under the supervision of licensed clinical staff. Hands-on experience in the delivery of addiction treatment services, including observing and participating in individual and group therapy sessions, conducting client assessments, and assisting with treatment planning. Also supports case management activities, contribute to progress documentation, and help coordinate care with medical and psychiatric providers.

Adjunct Instructor

Department of Homeland Security Center for Domestic Preparedness (CDP)
12.2018 - Current
  • Participated in professional development opportunities to stay current on best teaching practices and industry trends.

Police Sergeant

Jacksonville Sheriff’s Office
10.2018 - Current
  • Serves as a first-line supervisor, responsible for overseeing and directing the daily activities of patrol officers within an assigned zone. Ensures that officers under their command perform their duties effectively, ethically, and in accordance with departmental policies, local ordinances, and state and federal laws. Responsibilities include supervising responses to emergency and non-emergency calls, reviewing incident reports for accuracy and completeness, and providing guidance on investigations and arrests. Coordinates patrol operations, monitors officer performance, and conducts briefings to disseminate critical information and assignments. Play a vital role in mentoring and evaluating officers, addressing performance issues, and fostering professional development. In addition, represents the department at community meetings, engages in proactive problem-solving with residents and businesses, and supports community policing efforts. Manages major incident scenes, ensures officer safety, and serving as a liaison between command staff and field personnel.

Adjunct Professor-Criminal Justice Department

University of North Florida
01.2011 - Current
  • Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.

Basic Law Enforcement Program Liaison/Instructor

Florida Community College at Jacksonville
01.2005 - Current
  • Mentored junior staff members in best practices for program management, contributing to a high-performance team culture.

Police Officer

Jacksonville Sheriff’s Office
10.2008 - 10.2018
  • Responsible for enforcing local, state, and federal laws by patrolling designated areas on foot, by vehicle, or through other means. Respond to both emergency and non-emergency calls, including those involving accidents, disturbances, crimes in progress, and requests for public assistance. Conduct preliminary investigations, gather evidence, interview witnesses, and make arrests when appropriate. Required to write clear and accurate reports and maintain thorough records of all incidents and activities. Engage in proactive community policing and build positive relationships with residents, businesses, and community organizations. May be called upon to appear in court to provide testimony related to their duties. Received continuous training and professional development to maintain high standards of performance. Additional responsibilities include enforcing traffic laws, investigating traffic crashes, supporting specialized units, and participating in major incident responses as needed.
  • Mental Health First Aid Instructor
  • Mobile Field Force Supervisor- 08/01/24-Present
  • CISM Member 05/16/19-10/15/23
  • Mobile Field Force- 04/28/12-11/01/18
  • JSO Honor Guard- 08/14/15-11/16/16

Legal Instructor for Corrections

Lake City Community College
01.2000 - 01.2006

Probation and Parole Officer/Specialist

Florida Department of Corrections
01.1993 - 01.2006
  • Responsible for supervising offenders who have been placed on probation by the courts or released from incarceration on parole. Ensures compliance with the conditions of supervision by monitoring offender behavior, conducting home and workplace visits, administering drug tests, and coordinating rehabilitative services such as counseling, employment assistance, and educational programs. Assess risk levels, develop individualized supervision plans, and maintain detailed case records and reports. Investigate potential violations and recommend revocation of supervision when necessary. Close collaboration with law enforcement, the judiciary, social service agencies, and community organizations to promote public safety and support offender rehabilitation. Appear in court to provide testimony or submit formal recommendations.

Misdemeanor Probation Officer

Salvation Army Department of Corrections
01.1988 - 06.1992
  • Responsible for supervising and supporting individuals placed on court-ordered probation for misdemeanor offenses. Works directly with clients to ensure compliance with the terms of their probation, including attendance at court-mandated programs, payment of fines, and fulfillment of community service requirements.

Education

Ph.D. - Traumatology (Not Completed)

Liberty University
09-2023

Master of Science - Clinical Mental Health Counseling

Capella University
Minneapolis, Minnesota
05.2025

PhD - Criminal Justice (not completed)

Capella University
Minneapolis, Minnesota
01.2020

Master of Science - Criminal Justice

University of North Florida
Jacksonville, Florida
01.2009

North Florida Criminal Justice Training Center - undefined

Florida Community College at Jacksonville
01.2009

Probation and Parole Officer Academy - undefined

Florida Department of Corrections
01.1994

National Center for Paralegal Training - undefined

Atlanta, Georgia
01.1989

Bachelor of Arts - Sociology

University of Florida
Gainesville, Florida
01.1988

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation

Timeline

Intern

Lakeview Health
10.2025 - Current

Adjunct Instructor

Department of Homeland Security Center for Domestic Preparedness (CDP)
12.2018 - Current

Police Sergeant

Jacksonville Sheriff’s Office
10.2018 - Current

Adjunct Professor-Criminal Justice Department

University of North Florida
01.2011 - Current

Police Officer

Jacksonville Sheriff’s Office
10.2008 - 10.2018

Basic Law Enforcement Program Liaison/Instructor

Florida Community College at Jacksonville
01.2005 - Current

Legal Instructor for Corrections

Lake City Community College
01.2000 - 01.2006

Probation and Parole Officer/Specialist

Florida Department of Corrections
01.1993 - 01.2006

Case Manager

Mental Health Resource Center
06.1992 - 01.1993

Misdemeanor Probation Officer

Salvation Army Department of Corrections
01.1988 - 06.1992

Master of Science - Clinical Mental Health Counseling

Capella University

PhD - Criminal Justice (not completed)

Capella University

Master of Science - Criminal Justice

University of North Florida

North Florida Criminal Justice Training Center - undefined

Florida Community College at Jacksonville

Probation and Parole Officer Academy - undefined

Florida Department of Corrections

National Center for Paralegal Training - undefined

Bachelor of Arts - Sociology

University of Florida

Ph.D. - Traumatology (Not Completed)

Liberty University

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Abigail R. Ellis