Abigail Rodgers
DuPont,WA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
Amazon
01.2024 - 09.2024
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Worked safely around moving machinery.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Server/Waitstaff
Patriots Landing
01.2023 - 12.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Sandwich Artist
Subway
09.2021 - 12.2022
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Accurately operated cash register to process customer payments.
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Increased speed of service through effective multitasking and time management skills.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
Education
Sonography
Pierce College
SteilacoomHigh School Diploma -
Steilacoom High School
Steilacoom, WA06-2024
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
Timeline
Warehouse Associate
Amazon
01.2024 - 09.2024
Server/Waitstaff
Patriots Landing
01.2023 - 12.2023
Sandwich Artist
Subway
09.2021 - 12.2022
Sonography
Pierce College
High School Diploma -
Steilacoom High School