Abigail Romo
Las Vegas,NV
Summary
Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in custom glassworks industry.
Overview
10
10
years of professional experience
Work History
Independent Business Owner
Independent Glasswork
Salt Lake City, UT
06.2019 - Current
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Performed statistical analyses to gather data for operational and forecast client needs.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to maintain excellent customer service.
Independent Contractor
Independent Glasswork
Salt Lake City, UT
06.2019 - Current
- Designed and implemented new features and enhancements to custom glasswork pieces.
- Management of high-end clientele.
- Customized design based on client specifications and requests.
- Delivery of finished projects met at specified deadlines.
- Collaborated with clients to define project requirements and deliverables.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated closely with clients to better understand entire project scope.
- Developed prototypes to use for testing, measuring data and gathering valuable feedback.
Glass Technician
Wasatch Glassworks
Salt Lake City, UT
07.2018 - 07.2021
- Discussed tint and accessories options.
- Inspected glass for defects and monitored quality for all projects.
- Wrote tickets, updated accounts and closed out work orders.
- Project deadlines executed efficiently and adequately.
Apprentice
Wasatch Glassworks
Salt Lake City, UT
07.2017 - 07.2021
- Developed successful system for tracking project progress.
- Maintained relationships with local suppliers for cost-effective materials.
- Provided excellent customer service and answered questions related to project timelines and costs.
- Produced and worked on production glasswork pieces
- High-Stress work environment management
Artist
Wasatch Glassworks
Salt Lake City, UT
06.2018 - 06.2021
- Experimented with variety of styles and techniques to produce unique works of art.
- Designed and executed original artwork for various private and corporate clients.
- Drew illustrations and concepts for visualization, presentation and development purposes.
- Helped artwork meet standards of quality and accuracy.
- Collaborated with other artists on various art projects and installations.
- Identified concepts and created sketches for paintings, sculptures and illustrations.
- Exercised and demonstrated use and mastery of elements of design to meet goals.
- Produced sketches and drafts to refine artwork before completion.
Waitress
Finn's Diner
Salt Lake City, UT
06.2014 - 06.2015
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Ceramics Assistant
Highland High School
Salt Lake City, UT
06.2013 - 06.2015
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
- Supported classroom activities, tutoring, and reviewing work.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
Hostess
Finn's Diner
Salt Lake Ci, UT
06.2013 - 06.2014
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Seated patrons based on guest preferences and seating availability.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported needs of wait staff who attended to specific needs of countless customers daily for diner restaurant with social relevancy and intentionality.
- Presentable and welcoming customer service.
Education
GED -
Highland High School Salt Lake City, UT
Salt Lake CitySkills
- Project Management
- Profit Target Achievement
- Approachable and Outgoing
- Customer Service and Assistance
- Small Business Sales Transactions
- Business Growth
- Organizational Structuring
- Executive Leadership
- Business Marketing
- Financial Transactions
- Strategic Planning
- Balanced Work Ethic
Timeline
Independent Business Owner
Independent Glasswork
06.2019 - Current
Independent Contractor
Independent Glasswork
06.2019 - Current
Glass Technician
Wasatch Glassworks
07.2018 - 07.2021
Artist
Wasatch Glassworks
06.2018 - 06.2021
Apprentice
Wasatch Glassworks
07.2017 - 07.2021
Waitress
Finn's Diner
06.2014 - 06.2015
Ceramics Assistant
Highland High School
06.2013 - 06.2015
Hostess
Finn's Diner
06.2013 - 06.2014
GED -
Highland High School Salt Lake City, UT
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