Abigail Potts
Memphis,Tennessee
Summary
Dynamic leader with a proven track record at Fillanthropy Co., adept in operations oversight and process improvement. Excelled in enhancing customer satisfaction and implementing cost-saving strategies. Skilled in executive leadership and general management, demonstrating exceptional team collaboration and a strong work ethic. Achieved significant operational efficiencies, embodying both strategic vision and approachability.
Overview
8
8
years of professional experience
Work History
Chief Operating Officer
Fillanthropy Co.
01.2022 - Current
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Streamlined operational processes by implementing efficient workflow management strategies.
Homemaker
Potts
03.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Executive Assistant
Holliday Flowers & Events
10.2016 - 03.2017
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
- Responded to telephone, email and in-person customer inquiries.
- Acted as a liaison between departments coordinating efforts towards common goals.
Education
License - Cosmetology
Tennessee College of Applied Technology'
Memphis, TN01.2018
High School Diploma -
White Station High School
Memphis, TN05.2017
Skills
- Process Improvement
- General management and administration
- Marketing
- Executive Leadership
- Contract Negotiation
- Cost savings and reduction
- Operations Oversight
Timeline
Chief Operating Officer
Fillanthropy Co.
01.2022 - Current
Homemaker
Potts
03.2018 - Current
Executive Assistant
Holliday Flowers & Events
10.2016 - 03.2017
License - Cosmetology
Tennessee College of Applied Technology'
High School Diploma -
White Station High School