Abigail Ryan
Summary
Hardworking Shift Leader gifted at reviewing team tasks to ensure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail, and goal achievement.
Overview
2
2
years of professional experience
Work History
Shift Lead
Crumbl Cookies
08.2023 - Current
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with management to develop strategies for improving overall store operations.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Shift Lead
Crumbl Cookies
02.2022 - 08.2023
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Helped store management meet standards of service and quality in daily operations.
- Kept employees operating productively and working on task to meet business and customer needs.
Guest Advocate
Target
08.2021 - 02.2022
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
Education
Associate of Science - Business
Metropolitan Community College
Omaha, NE05.2023
Bachelor of Science - Business Management
University of Nebraska - Lincoln
Lincoln, NE05.2025
Skills
- Task prioritization
- Employee Training
- Adaptability and flexibility
- Team leadership
- Sales and Upselling
Timeline
Shift Lead
Crumbl Cookies
08.2023 - Current
Shift Lead
Crumbl Cookies
02.2022 - 08.2023
Guest Advocate
Target
08.2021 - 02.2022
Associate of Science - Business
Metropolitan Community College
Bachelor of Science - Business Management
University of Nebraska - Lincoln