Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Abigail Santillan

Houston,TX

Summary

Experienced retail professional with a strong track record of delivering exceptional customer service, managing inventory effectively, and solving problems efficiently. Adept at improving customer satisfaction levels and ensuring a clean and safe environment. Known for being energetic and hardworking, consistently embracing new challenges and providing innovative solutions to support sales floor operations.

Overview

3
3
years of professional experience

Work History

Barista, Sales Lead

R&B Tea
08.2024 - Current
  • Maintaining a clean and organized workspace for optimal productivity and safety.
  • Promote a welcoming atmosphere by greeting customers with a friendly demeanor! and promptly addressing their needs.
  • Pleasantly interacting with customers during hectic periods to promote fun, and positive environment.
  • Clean counters, machines, utensils, and seating areas daily.
  • I maintain a regular and consistent attendance and punctuality.
  • Listen carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Assist in inventory management to maintain adequate stock levels and reduce wastage.

Cashier

Kroger
03.2023 - Current
  • Greet customers warmly, maintaining a friendly atmosphere - Enhance customer satisfaction.
  • Keep checkout area sanitized and tidy - Ensure a clean and safe environment.
  • Answer customer questions and assist with needs - Provide excellent customer service.
  • Perform additional tasks as assigned - Adapt to various responsibilities.

Key Holder

Bath & Body Works
08.2021 - 12.2022
  • Greeted customers and guided them to products, enhancing their shopping experience.
  • Maintained store organization, ensuring an appealing visual layout.
  • Provided detailed product information, boosting customer satisfaction.
  • Supported sales floor operations, upholding high service standards.
  • Ensured store was opened and closed in a timely manner according to company policies.

Education

High School Diploma -

Andy Dekaney High School
Houston, TX
06-2021

Skills

  • Inventory management
  • Customer Service
  • Conflict Resolution
  • Sales analysis
  • Time management
  • Highly dependable
  • Critical thinking
  • Creativity

Languages

Spanish
Native or Bilingual

Timeline

Barista, Sales Lead

R&B Tea
08.2024 - Current

Cashier

Kroger
03.2023 - Current

Key Holder

Bath & Body Works
08.2021 - 12.2022

High School Diploma -

Andy Dekaney High School

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Abigail Santillan