Abigail Schmitt
Allentown,NJ
Summary
Proven track record of enhancing customer experiences and streamlining operations, notably at Robbinsville Veterinary Clinic. Excelled in organization and client relations, significantly improving workflow efficiency. Demonstrated expertise in data entry and professional demeanor, ensuring high levels of customer satisfaction. Achieved notable success in multitasking and meeting tight deadlines, fostering positive client relationships.
Overview
6
6
years of professional experience
Work History
Receptionist
Robbinsville Veterinary Clinic
05.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Kept reception area clean and neat to give visitors positive first impression.
Ticket Taker
Six Flags Great Adventure
06.2018 - 08.2018
- Enhanced customer experience by providing friendly and efficient ticket-taking services.
- Contributed to venue security by identifying counterfeit tickets and reporting suspicious behavior.
- Showcased adaptability by performing various duties beyond just ticket-taking responsibilities as required on event days, such as ushering or ticket sales support.
- Exemplified strong teamwork and contributed to the success of events by assisting other departments when necessary.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments, and issued tickets.
- Provided information about current and future events at facility.
Education
Associate of Arts - Art History
Mercer County Community College
Trenton, NJ05.2024
High School Diploma -
Allentown High School
Allentown, NJ06.2021
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- File Management
- Professional Demeanor
More About Me
In High School my senior year, I was appointed Color Guard Captain and lead from the fall season up to my graduation after 4 years and 8 consecutive seasons in the sport.
This achievement was in extension to becoming a Life Scout after being in the Girl Scouts for 12 years, and accomplishing both my Bronze and Silver Awards. I have since been invited back to other troops in the area to do talks and activities.
Timeline
Receptionist
Robbinsville Veterinary Clinic
05.2022 - Current
Ticket Taker
Six Flags Great Adventure
06.2018 - 08.2018
Associate of Arts - Art History
Mercer County Community College
High School Diploma -
Allentown High School