Abigail Schrauth
Gilbert,AZ
Summary
Dependable team member with solid background supporting group with hardworking approach. Takes control of every opportunity to go beyond and help customers with speed and diligence. Punctual and eager to learn new tasks. Dedicated professional with demonstrated strength in customer service, time management and trend tracking. Good at troubleshooting problems and building solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding. Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
4
4
years of professional experience
Work History
Receptionist
Orozco Living Chiropractic: A Creating Wellness Center
Gilbert, AZ
12.2023 - Current
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments and meetings for management team.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Updated and recorded customer or client information to maintain accounts.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Developed and maintained a filing system for essential documents, improving office organization.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Managed company database and ensured the accuracy of contact information.
- Processed payments and updated accounts to reflect balance changes.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
Outside Service Attendant
San Marcos Golf Resort
Chandler, AZ
08.2023 - 06.2024
- Maintained inventory records of outside service items such as tees, divot mix, ball washers.
- Responded promptly to customer needs while maintaining professional composure during difficult situations.
- Troubleshot various equipment issues related to golf carts or other outside service equipment.
- Greeted customers, answered questions, and provided information about services.
- Communicated with other staff members regarding customer inquiries or requests for service.
- Provided an enjoyable experience for guests through friendly customer service interactions.
- Cleaned parking areas, restrooms or equipment and removed trash.
- Responded to questions about local area and company services.
- Ensured that all areas of the facility were kept clean at all times by removing trash and debris from the grounds.
- Maintained the outside service area by cleaning clubs, washing carts, and restocking supplies.
- Trained new employees on proper job duties related to outside services operations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Team Member
Old Navy
Chandler
01.2023 - 04.2023
- Order preparation
- Chemical handling
- Helped efficient with well-stocked supplies
- Kept equipment working properly with regular inspections and maintenance
- Located beam efficiency by learning all roles and rotating through positions
- Completed assigned tasks under minimal supervision and to desired standard
- Addressed customer needs by responding to specific requests
- Collaborated closely with coworkers and managers to meet strategic objectives and deliver on targets
Team Member
Harkins Theatres
Chandler, AZ
01.2022 - 12.2022
- Helped efficient with well-stocked supplies
- Kept equipment working properly with regular inspections and maintenance
- Boosted beam efficiency by learning all roles and rotating through positions
- Restocked supplies to keep productive
- Completed assigned tasks under minimal supervision and to desired standard
- Restocked supplies at individual workstations to assist team members in meeting demands
- Participated in meetings by sharing concerns and ideas for improvements
- Addressed customer needs by responding to specific requests
- Worked hard to quickly learn required tasks to maximize performance
- Trained newly hired team members by explaining tasks
Team Member
Festival Foods
Manitowoc, Wisconsin
08.2020 - 06.2021
- Stocked store shelves and end-caps with merchandise according to requirements and company procedures and protocols
- Gave customers full attention and attended to their needs
- Offered customers information about upcoming promotions and available items
- Balanced cash drawer at beginning and end of each shift
- Informed customers of promotions and special offers to increase sales
- Kept clean, organized and well-stocked
- Engaged customers in pleasant conversation while completing register actions
- Bagged, boxed or wrapped products for customers
- Counted and secured cash to maintain accurate register totals
- Issued refunds and credits to customers and documented transactions
Education
Diploma -
Hamilton High School
Chandler, AZ05.2023
Some College (No Degree) - Business: Supply Chain Management
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZSkills
- Documentation and recordkeeping
- Stocking and replenishing
- Strong communication
- Attention to detail
- Scheduling
- Bookkeeping
- Spreadsheet tracking
- Reception desk management
- Calm demeanor
- Phone etiquette
- Appointment scheduling
Volunteer / Additional Work
- Dog walking at a shelter(previous volunteer work)
- Working at a horse ranch(current volunteer work)
- Fed snakes, a scorpion, and tarantula(previous volunteer work)
- Working for Rover as a pet sitter (current work)
Timeline
Receptionist
Orozco Living Chiropractic: A Creating Wellness Center
12.2023 - Current
Outside Service Attendant
San Marcos Golf Resort
08.2023 - 06.2024
Team Member
Old Navy
01.2023 - 04.2023
Team Member
Harkins Theatres
01.2022 - 12.2022
Team Member
Festival Foods
08.2020 - 06.2021
Diploma -
Hamilton High School
Some College (No Degree) - Business: Supply Chain Management
Maricopa Community Colleges, Chandler-Gilbert Community College
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