Abigail Sholes
Fishersville,VA
Summary
Dedicated professional with a strong focus on customer service, multitasking, and conflict resolution. Proven ability to manage high-pressure situations while ensuring guest satisfaction.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess/Busser Runner
Red Lobster
Staunton, VA
07.2024 - Current
- Greeted and seated guests promptly, ensuring a welcoming dining experience.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with servers to coordinate timely service and enhance customer satisfaction.
- Assisted in training new host staff on operational procedures and customer interaction standards.
- Handled guest inquiries and complaints with professionalism, promoting positive resolution strategies.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Volunteer Cheerleading Coach
07.2022 - Current
- Developed training programs enhancing team performance and skill levels.
- Mentored athletes in technique, discipline, and teamwork principles.
- Organized and executed practice sessions focused on choreography and routines.
- Coordinated participation in competitions, ensuring compliance with regulations.
- Fostered a positive team environment, promoting inclusivity and motivation.
- Collaborated with parents to communicate athlete development and goals effectively.
- Fostered a positive and supportive environment, promoting teamwork and sportsmanship among cheerleaders.
Education
High School Diploma -
Acellus Academy
OnlineSkills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Complex Problem-solving
- Handling complaints
- Guest relations
- Problem-solving
- Team collaboration
Languages
English
Native or Bilingual
Timeline
Restaurant Hostess/Busser Runner
Red Lobster
07.2024 - Current
Volunteer Cheerleading Coach
07.2022 - Current
High School Diploma -
Acellus Academy