Built my own PC and absolutely love working alongside technology and graphic design
Abigail Silva
Pocatello
Summary
Results-driven individual with strong expertise in managing customer interactions and improving service efficiency. Successfully implemented promotional strategies in retail settings, resulting in increased customer engagement and sales figures. Known for attention to detail and the ability to handle high-pressure situations with ease. Passionate about delivering exceptional service and contributing to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Footwear Outfitters
Pocatello, ID
01.2026 - Current
- Assisted customers in selecting appropriate footwear, personalizing their shopping experience
- Greeted customers and helped with product questions, selections, and purchases.
- Took note of stock levels to ensure sales are consistent and customers are happy.
- Marked off packing slips for new products and custom orders.
Food Expeditor/Food Runner
MacKenzie River Pizza
Pocatello, ID, United States
11.2025 - Current
- Coordinated timely delivery of food orders to ensure efficiency and customer satisfaction.
- Assured timely coordination between the front of house and back of house to enhance service speed.
- Maintained awareness of dining room activities to anticipate guest needs and enhance service.
Seasonal Sales Associate
Under Armour
Boise, ID, United States
10.2025 - 11.2025
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Participated in promotional events and sales campaigns to attract new customers and boost sales figures.
- Implemented seasonal merchandising strategies to maximize sales opportunities during peak periods.
Cashier/Self-Checkout Monitor
Walmart
Boise, ID, United States
08.2025 - 10.2025
- Managed the self-checkout area, ensuring that all machines were operational and assisting customers in troubleshooting issues as needed.
- Utilized point-of-sale software to process transactions efficiently while maintaining a high level of accuracy.
- Promoted loyalty programs and special offers to customers, contributing to increased participation and sales.
- Facilitated a smooth checkout experience by efficiently managing the flow of customers during busy periods.
Retail Sales Associate
Footwear Outfitters
Pocatello, ID
07.2025 - 08.2025
- Assisted customers in selecting footwear and provided product knowledge.
- Placed custom orders through B2B for customers and kept track of product.
- Learned novice skills in shoe repair and organized customer requests.
- Processed customer transactions accurately using point-of-sale systems.
Baker/Shift Lead
Crumbl
Pocatello, ID
04.2025 - 08.2025
- Kept up with stocking cookies in order to maintain customers' orders.
- Planned out, at the beginning of every shift, what doughs/frosting/etc. must be made to keep a steady flow for the rest of the day.
- Made customers feel welcome and presented their cookies with care and efficiency.
Hostess/Busser/Expeditor/Food Runner
MacKenzie River Pizza, Grill & Pub
Pocatello, ID
04.2024 - 03.2025
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Cashier/Juicer/Fruit Preparer/Stocker
Joy Juice
Pocatello, ID
11.2021 - 11.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Prepped fruit and other ingredients for beverages with accuracy.
- Restocked products when needed.
- Measured ingredients for beverages with excellent accuracy levels.
- Juiced and bottled beverages.
Child and Youth Worker
American Falls Community Church
Pocatello, ID
08.2021 - 11.2021
- Implemented age-appropriate programs to encourage positive behavior and teamwork.
- Mentored younger volunteers, fostering a sense of community within the church programs.
- Assisted children in developing social and emotional skills during group activities.
Education
High School Diploma -
Century High School
Pocatello, ID05-2025
Skills
- Attention to Detail
- Customer Documentation
- Product Recommendations
- Service prioritization
- Microsoft Word/Excel
- Cash handling
- Inventory management
- Order accuracy
Certification
ServSafe Food Handler Course and Assessment certificate
Interests
Timeline
Retail Sales Associate
Footwear Outfitters
01.2026 - Current
Food Expeditor/Food Runner
MacKenzie River Pizza
11.2025 - Current
Seasonal Sales Associate
Under Armour
10.2025 - 11.2025
Cashier/Self-Checkout Monitor
Walmart
08.2025 - 10.2025
Retail Sales Associate
Footwear Outfitters
07.2025 - 08.2025
Baker/Shift Lead
Crumbl
04.2025 - 08.2025
Hostess/Busser/Expeditor/Food Runner
MacKenzie River Pizza, Grill & Pub
04.2024 - 03.2025
Cashier/Juicer/Fruit Preparer/Stocker
Joy Juice
11.2021 - 11.2024
Child and Youth Worker
American Falls Community Church
08.2021 - 11.2021
High School Diploma -
Century High School