Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Smith

Dearborn

Summary

Proven expertise in customer satisfaction and problem-solving, honed across roles at P.F. Changs and Wilson Cleaning Services. Elevated guest experiences and streamlined operations, showcasing exceptional organizational and communication skills. Demonstrated ability to resolve issues promptly, ensuring positive relationships and operational efficiency.

Developed strong customer service and communication skills in high-paced restaurant environment, handling diverse customer needs and resolving conflicts efficiently. Adept in time management and multitasking, ensuring smooth operations and customer satisfaction. Seeking to transition these skills into new field, focusing on delivering high-quality service and fostering positive interactions.

Overview

4
4
years of professional experience

Work History

Restaurant Server

P.F Changs
12.2024 - Current
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Bobby Macs Bayside
08.2023 - 08.2024
  • Cultivated warm relationships with regular customers.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.

Wilson Cleaning Services

Darryl Wilson
06.2021 - 08.2024

During this job I cleaned unoccupied houses, businesses, restaurants, and more with a few other coworkers. I worked here for a long time because the owner of the business is a close family friend but I enjoyed my job as well.

  • Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
  • Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.

Education

High School Diploma -

New Haven High School
57700 Gratiot Ave, New Haven, MI 48048
05-2024

Skills

  • Customer satisfaction
  • Order taking
  • Organization
  • Guest service
  • Tableside service
  • Memory retention
  • Problem-solving skills
  • Scheduling
  • Verbal and written communication
  • Administrative skills
  • Scheduling appointments
  • Sensitive information handling
  • Complex Problem-solving

Timeline

Restaurant Server

P.F Changs
12.2024 - Current

Server

Bobby Macs Bayside
08.2023 - 08.2024

Wilson Cleaning Services

Darryl Wilson
06.2021 - 08.2024

High School Diploma -

New Haven High School
Abigail Smith