Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Smith

Munford,TN

Summary

Dynamic Customer Service Manager with a proven track record at Waffle House Restaurant, excelling in problem-solving and enhancing customer satisfaction. Skilled in training staff and ensuring compliance with health standards, I leverage my cooking and cleaning expertise to create a welcoming environment while driving operational excellence.

Overview

2
2
years of professional experience

Work History

Customer Service Manager

Waffle House Restaurant
Covington, TN
01.2025 - 12.2025
  • Assisted in managing customer inquiries and resolving complaints quickly and efficiently.
  • Trained new staff on customer service protocols and restaurant operations such as 20 min. table rotations and optimal cleaning/sanitizing methods.
  • Monitored daily operations to ensure compliance with health and safety standards for staff and customers.
  • Worked with team members to enhance service delivery and customer satisfaction.

Customer Service Cashier

Dairy Queen Grill & Chill
Atoka, TN
07.2023 - 12.2024
  • Processed customer transactions accurately using a point-of-sale system.
  • Assisted customers with menu selections and special requests to enhance satisfaction.
  • Maintained cleanliness and organization of dining and service areas to ensure a welcoming environment from open to close.
  • Handled customer inquiries and resolved issues promptly to improve service quality.

Education

High School Diploma - Music Performance

Brighton High School
Brighton, TN
05.2024

Skills

  • Customer service
  • Problem-solving
  • Cooking/Cleaning
  • Manger/shift lead roles

Timeline

Customer Service Manager

Waffle House Restaurant
01.2025 - 12.2025

Customer Service Cashier

Dairy Queen Grill & Chill
07.2023 - 12.2024

High School Diploma - Music Performance

Brighton High School