Abigail Sterritt
Albany,NY
Summary
Organized and dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible and productive professional who is capable of working efficiently as an individual or collaboratively in a team environment. Eager to be taught and receive new work experience.
Overview
7
7
years of professional experience
Work History
Administrative Support Assistant
Albany Medical Center Hospital
10.2019 - Current
- Helped troubleshoot equipment failures such as call system, phones, WOWs and other unit devices.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Established effective communication between patients, medical staff, and physicians by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Took daily inventory of medical unit stock room to be able to appropriately order needed supplies.
Retail Sales Associate
Vans
08.2017 - Current
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor of Science - Forensic Psychology
The College of Saint Rose
Albany, NY12.2023
High School Diploma -
Grapeville Christian School
Climax, NY06.2014
Skills
- Excellent Verbal, Written and Interpersonal Communication
- Experience in Fast-Paced Work Environment
- Telephone Etiquette
- HIPAA Compliance Understanding
- Medical Documentation and Recordkeeping
- Customer Service Experience
- Time Management
- Proficient in Microsoft Word and Spreadsheet
- Dedicated Work Ethic
- Office Management
Timeline
Administrative Support Assistant
Albany Medical Center Hospital
10.2019 - Current
Retail Sales Associate
Vans
08.2017 - Current
Bachelor of Science - Forensic Psychology
The College of Saint Rose
High School Diploma -
Grapeville Christian School