SHANI MURRAY
New York,NY
Summary
Experienced Administrative Support Assistant with a solid history in office management, staff support, and scheduling. Specialized in providing high-quality administrative support to teams, ensuring smooth daily operations. Strengths include exceptional organizational skills, proficiency in MS Office Suite and ability to manage multiple tasks simultaneously. Demonstrated success in streamlining processes and improving operational efficiency in past roles.
Overview
11
11
years of professional experience
Work History
Administrative Support Assistant
Lenox Hill Hospital
08.2023 - 02.2024
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk
- Generated office correspondence and reports
- Maintaining department/office files, record keeping, patient record filing; Taking meeting minutes; Collecting payments; Keeping inventory, and ordering supplies for the department/office
- Provided administrative support to department staff members; answered phones, and directed calls to appropriate personnel
Customer Service Representative
CVS Health
12.2021 - 08.2023
- Fully understand the member's needs by building a trusting and caring relationship with the member
- Identifies members' needs beyond the initial inquiry by answering unasked questions
- Provide claim status information, benefit coverage, interpretations, and explanations of plan eligibility
- Process claims referrals, new claim hand-off, and escalate issues as appropriate through the system for grievances and appeals
College Aide
New York Department of Building
04.2020 - 12.2021
- Supported office by handling telephone calls, emails, and basic letter responses on behalf of faculty
- Assisted faculty members with various administrative tasks such as photocopying, filing, and typing documents
- Maintained and updated filing, inventory and database systems, manually or using computer
- Answered telephones, directed calls, and took messages
Patient Service Representative
Lincoln Hospital
12.2016 - 11.2018
- Assisted with scheduling follow-up appointments according to provider availability
- Adhered to HIPAA regulations when handling confidential patient information
- Processed referrals from primary care physicians to specialists for further treatment or evaluation
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure
Assistant Intern
Physical Medicine & Rehabilitation of New York
01.2014 - 06.2016
- Contact over 200 patients daily to confirm appointments and schedules
- Prep 90-100 patients for physical therapy sessions
- Train new clerks on company’s procedures and policies and operation system
- Responsible for triage, monitoring patients in the gym, and applying ice pack to injuries
Teacher’s Assistant Intern
1199 Employer Childcare Corp
06.2013 - 09.2013
- Organized student files, folders, and other documents needed for class activities
- Assisted with extracurricular activities such as field trips or after school programs
- Helped develop behavioral plans for students who exhibited challenging behaviors in the classroom or playground area
- Performed clerical tasks such as photocopying, filing, data entry
Education
associate in arts - Liberal Arts
Bronx Community College
Bronx, NY07.2021
High School Diploma -
Crotona Academy High School
Bronx, NY02-2012
Skills
- Excellent verbal, written, and interpersonal communication skills
- Outstanding analytical and thinking skills
- Proficient in Microsoft Office Suite
- Internet Applications
- Organized and detail oriented
- Team players can demonstrate independent leadership skills
- Able to work under pressure and meet deadlines
- Able to grasp new concepts quickly and efficiently
- Basics in Google Docs and Google slides
Awards
- Art
- Geometry
- Physical Education
- Health
- Chemistry
Timeline
Administrative Support Assistant
Lenox Hill Hospital
08.2023 - 02.2024
Customer Service Representative
CVS Health
12.2021 - 08.2023
College Aide
New York Department of Building
04.2020 - 12.2021
Patient Service Representative
Lincoln Hospital
12.2016 - 11.2018
Assistant Intern
Physical Medicine & Rehabilitation of New York
01.2014 - 06.2016
Teacher’s Assistant Intern
1199 Employer Childcare Corp
06.2013 - 09.2013
associate in arts - Liberal Arts
Bronx Community College
High School Diploma -
Crotona Academy High School
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