Dynamic and compassionate professional with experience at Grace Heights Health & Rehabilitation, excelling in patient care and vital signs monitoring. Proven ability to enhance patient satisfaction through empathetic support and effective communication. Strong organizational skills and time management ensure efficient operations while maintaining HIPAA compliance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
First Defense Insurance Agency
Hickory, NC
01.2024 - Current
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
CNA
Grace Heights Health & Rehabilitation
Morganton, NC
03.2023 - 12.2023
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.