Abigail Story
Johnson City,TN
Summary
Dynamic and compassionate professional with experience at Grace Heights Health & Rehabilitation, excelling in patient care and vital signs monitoring. Proven ability to enhance patient satisfaction through empathetic support and effective communication. Strong organizational skills and time management ensure efficient operations while maintaining HIPAA compliance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
First Defense Insurance Agency
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
CNA
Grace Heights Health & Rehabilitation
03.2023 - 12.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
Bachelor of Science - Nursing
East Tennessee State University
Johnson City, TN05-2027
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- HIPAA compliance
- Feeding assistance
- Basic life support
Affiliations
- Alpha Delta Pi ETSU
Certification
- CNA - Certified Nurse Assistant
Timeline
Receptionist
First Defense Insurance Agency
01.2024 - Current
CNA
Grace Heights Health & Rehabilitation
03.2023 - 12.2023
Bachelor of Science - Nursing
East Tennessee State University
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