Abigail Strouse
Deptford
Summary
Hostess balancing guest seating, cash handling, service support, and order taking in a fast-paced restaurant. Manages POS transactions, answers customer questions, and coordinates with servers to keep dining room flow steady during high-volume shifts. Strengthens the guest experience through clear communication, organization, and calm problem-solving.
Overview
4
4
years of professional experience
Work History
Style Team Member
Target
06.2026 - Current
- Greet guests promptly and direct them to appropriate service areas with a calm, friendly approach.
- Maintain organized front-of-house areas to support smooth guest flow during busy periods.
- Answer customer questions clearly and provide accurate information about service procedures.
- Resolve guest concerns professionally and escalate issues when additional support is needed.
- Coordinate with team members to keep service areas stocked, clean, and ready for guests.
- Complete opening and closing procedures by preparing the area, securing supplies, and confirming readiness.
- Balance cash drawer contents and verify transactions to support accurate end-of-shift reconciliation.
- Track guest needs throughout the shift and provide follow-up support to confirm concerns are addressed.
- Keep work areas organized and stocked so supplies remain available for guests and teammates.
- Assist with shift coordination by sharing updates, supporting handoffs, and maintaining consistent service standards.
Hostess / Cashier / Server
Tonino’s Pizza and Pasta
07.2022 - 07.2026
- Handle many guest interactions per day while maintaining a friendly, efficient front desk presence.
- Greeted guests, managed seating, and guided flow to keep the dining room organized during busy service periods.
- Took orders, answered customer questions, and communicated clearly with staff to support smooth daily service.
- Processed payments, operated the point of sale, and handled cash accurately throughout each shift.
- Maintained clean, organized service areas with strong attention to detail and a welcoming guest environment.
- Collaborated with coworkers during high-volume shifts to streamline service and support reliable coverage.
Education
Bachelor of Science - Public Health, Psychology Minor
Rowan University
Glassboro, NJ5 2027
Skills
- Customer service
- Professional communication
- Attention to detail
- Organization & time management
- Team collaboration
- Complaint handling
- Phone etiquette
- Customer follow-up
- Point of sale
- Front desk operations
- Guest flow management
- Shift coordination
- Conflict resolution
- Front office procedures
- Cash drawer balancing
- Opening and closing procedures
- Transaction reconciliation
Leadership And Campus Involvement
Theta Phi Alpha sorority, Active member, Assisted with organizing campus events, philanthropy activities, and community service initiatives., Collaborated with peers to support fundraising, outreach, and student engagement efforts., Developed leadership, communication, and organizational skills through campus involvement and event planning.
Timeline
Style Team Member
Target
06.2026 - Current
Hostess / Cashier / Server
Tonino’s Pizza and Pasta
07.2022 - 07.2026
Bachelor of Science - Public Health, Psychology Minor
Rowan University