Abigail Surman
Richlandtown,PA
Summary
Reliable and adaptable office support specialist with expertise in records management and customer service. Proven track record of efficiently handling correspondence, managing confidential files, and providing exceptional support to enhance overall office productivity.
Overview
22
22
years of professional experience
Work History
Intergovernmental Specialist
County of Lehigh
Allentown, PA
09.2004 - Current
- Managed confidential documents, ensuring secure handling and protection of sensitive information.
- Managed confidential files and organized documents for efficient retrieval and compliance.
- Sorted and prioritized office correspondence for timely response and action.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Maintained filing systems and kept records organized for quick access.
- Utilized office equipment including photocopiers, scanners, and fax machines for daily operational tasks.
- Answered incoming calls, addressed questions, and routed calls to correct contacts.
- Organized files, developed spreadsheets, and maintained front desk operations to ensure a welcoming and efficient environment.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Education
Associate of Arts - Criminal Justice
Lehigh Carbon Community College
Schnecksville, PA05-2023
Skills
- Records management
- Data entry
- Filing systems maintenance
- Document preparation
- Office correspondence
- Computer skills
- Time management
- Multitasking
- Effective communication
- Organizational skills
- Problem solving
- Customer service
- Decision-making
Timeline
Intergovernmental Specialist
County of Lehigh
09.2004 - Current
Associate of Arts - Criminal Justice
Lehigh Carbon Community College