Abigail Sybert
Louisville,KY
Summary
Friendly and fast-working barista with 4 years of experience accustomed to working in a high-volume coffee shop, including 2 years of experience as a shift supervisor. Excellent interpersonal and communication skills, customer service skills, quick learner, and adept at training and managing employees. Completed Starbucks Coffee Master program and was named "Partner of the Quarter" twice.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
01.2022 - 12.2023
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Delivers customer service to all customers by acting with a customer comes first attitude and making a connection with the customer. Discovers and responds to customer needs/complaints to maintain satisfaction.
- Trained new baristas and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with partners.
- Maintained clean and well-organized production areas.
- Counted product inventory/stock and in charge of placing inventory orders.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executed store operations during scheduled shifts. Organized opening and closing duties as assigned.
- Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Followed all cash management and cash register policies and ensured proper cash management practices were followed by shift team.
- Use of POS system for cash and credit card transactions.
Barista
STARBUCKS COFFEE COMPANY
11.2019 - 01.2022
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
- Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
- Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
- Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
- Available to perform many different tasks within the store during each shift
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines, coffee brewers, blenders, and ovens.
- Cleaned counters, machines, utensils, dishes, bathrooms, and seating areas daily.
Keyholder
Plato's Closet
08.2021 - 12.2021
- In charge of opening/closing the store
- Communicating the buy process to customers
- Buying clothes, pricing clothes, and cashing out the customer
- Ringing sales
- Processing returns
- Attending to/cleaning fitting rooms
- Tagging clothes/putting them on the rack on the sales floor
- Deep cleaning and organizing
Education
Exploratory
University of Cincinnati
Cincinnati, OH05.2028
Skills
- Customer service
- Cash management/deposits
- Working under pressure/fast-paced environment
- Communication
- Food/beverage safety
- Time management/multitasking
- Inventory management
- Leadership/Employee training
- Conflict resolution
- Organizational skills/attention to detail
- Scheduling/Running breaks
- Stocking/cleaning
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
01.2022 - 12.2023
Keyholder
Plato's Closet
08.2021 - 12.2021
Barista
STARBUCKS COFFEE COMPANY
11.2019 - 01.2022
Exploratory
University of Cincinnati