Abigail Taylor
Marble,MN
Summary
Personable and dedicated professional with exceptional customer service skills honed at Compass Group USA. Proven ability to efficiently manage operations and handle complaints, ensuring guest satisfaction. Strong multitasking and organizational skills, complemented by a commitment to fostering positive relationships and a welcoming environment. Experienced in POS system operation and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Compass Group USA
10.2025 - Current
- Provided exceptional customer service by addressing guest inquiries and ensuring satisfaction.
- Assisted in food preparation and presentation, adhering to safety and hygiene standards.
- Collaborated with team members to deliver efficient service during high-volume dining periods.
- Maintained cleanliness of dining area, ensuring a welcoming environment for guests.
- Supported inventory management by restocking supplies and monitoring stock levels consistently.
- Cultivated warm relationships with regular customers.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
Activities Assistant
Brookstone Assisted Living
10.2024 - 06.2025
- Assisted in planning and organizing recreational activities for residents.
- Facilitated daily engagement sessions to promote social interaction among residents.
- Collaborated with team members to create a welcoming environment for all participants.
- Supported implementation of individualized activity plans tailored to resident interests.
- Ensured materials and supplies were prepared and available for activities.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Teaching Assistant
Hibbing Parents Nursery School
12.2023 - 06.2024
- Assisted lead teacher in classroom management and lesson preparation.
- Supported individual student needs through tailored learning activities and guidance.
- Collaborated with parents to communicate student progress and address concerns.
- Organized classroom materials, ensuring a conducive learning environment for students.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Maintained safety and security by overseeing students in recess environments.
- Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
- Assisted students in developing effective study habits, promoting academic success and self-sufficiency.
Gym Receptionist
30West
01.2023 - 12.2023
- Greeted and assisted members, ensuring positive customer experience and engagement.
- Managed front desk operations, including membership inquiries and appointment scheduling.
- Maintained cleanliness and organization of reception area to enhance overall facility appearance.
- Provided information about fitness programs, classes, and promotions to prospective members.
- Processed member registrations and payments accurately using POS systems.
- Addressed member concerns promptly, fostering a welcoming environment for all visitors.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
Kitchen Manager
Hibbing Raceway
05.2023 - 09.2023
- Oversee daily kitchen operations ensuring compliance with health and safety regulations.
- Train and mentor kitchen staff on food preparation techniques and best practices.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Implement waste reduction strategies, contributing to a more sustainable kitchen environment.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Education
GED -
AEOA Adult Education
Grand Rapids, MNSkills
- Strong multitasking
- Efficient organization
- POS system operation
- Professional appearance
- Handling complaints
- Strong work ethic
- Exceptional customer service
- Customer service
Accomplishments
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Certified in CPR, AED, First Aid, and BLS
- Food Safety Certification
- COR training certification
Timeline
Wait Staff Member
Compass Group USA
10.2025 - Current
Activities Assistant
Brookstone Assisted Living
10.2024 - 06.2025
Teaching Assistant
Hibbing Parents Nursery School
12.2023 - 06.2024
Kitchen Manager
Hibbing Raceway
05.2023 - 09.2023
Gym Receptionist
30West
01.2023 - 12.2023
GED -
AEOA Adult Education