Abigail Thayer
Jacksonville
Summary
Proven server, adept in multitasking and exceptional customer service, enhancing guest experiences through efficient POS system management and collaborative teamwork. Skilled in cash handling and guest engagement, consistently maintaining high service quality. Demonstrated ability to train new hires, resolve complaints swiftly, and foster repeat business, showcasing a strong work ethic and responsibility.
Overview
4
4
years of professional experience
Work History
Server
HMSHost
Jacksonville, FL
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
New Berlin Fish House &Oyster Bar
Jacksonville, FL
08.2020 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Arts - Psychology
Florida State College
Jacksonville, FL01.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Reliable and Responsible
Timeline
Server
HMSHost
07.2024 - Current
Server
New Berlin Fish House &Oyster Bar
08.2020 - 06.2024
Associate of Arts - Psychology
Florida State College