Abigail Thomas
Palmetto,FL
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Shift Supervisor
Starbucks
Seattle, Washington
02.2022 - Current
- Supervised daily operations, ensuring team compliance with company standards to maintain quality service.
- Trained and mentored team members on service protocols and product knowledge, enhancing customer interactions.
- Resolved customer issues promptly to maintain satisfaction and loyalty.
- Managed inventory levels and facilitated timely restocking of supplies to prevent shortages and support service efficiency.
Server
Peach’s Restaurants
Bradenton, Florida
03.2013 - 02.2022
- Delivered exceptional customer service, contributing to memorable guest dining experiences.
- Coordinated service for multiple tables in fast-paced environment, ensuring timely and efficient dining.
- Assisted team members during peak hours to maintain service flow.
- Trained new servers on restaurant policies and service standards, promoting consistency in guest satisfaction.
- Handled cash transactions accurately and processed payments effectively.
Environment Artist
Flight Crew Productions
Winter Park, Florida
10.2020 - 09.2021
- Created immersive environments that enhanced user engagement and experience.
- Developed detailed texture maps that significantly improved realism in 3D models, contributing to overall visual quality.
- Collaborated with designers to define and implement cohesive visual themes, strengthening project identity.
Education
Bachelor of Science - Game And Interactive Media Design
Full Sail University
Winter Park, FL 08.2018 - 06.2020
Skills
- Customer service
- Team building
- Conflict resolution
- Inventory management
- Staff training
- Time management
- Adaptability to change
- Cash handling expertise
- Employee training
Timeline
Shift Supervisor
Starbucks
02.2022 - Current
Environment Artist
Flight Crew Productions
10.2020 - 09.2021
Bachelor of Science - Game And Interactive Media Design
Full Sail University
08.2018 - 06.2020
Server
Peach’s Restaurants
03.2013 - 02.2022