ABIGAIL WERNER
Allendale,MI
Summary
Energetic worker with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Ricochet Tacos
05.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Hostess
Ricochet Tacos
04.2021 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Office Manager
Kevin E Werner Attorney at Law
08.2020 - 08.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Worked with other law offices and state and federal offices to obtain evidence and legal documentation pertaining to cases.
- Liaised with court personnel to remain current on procedures and filing requirements, ensuring timely compliance with legal deadlines.
- Maintained a high level of customer service by addressing concerns promptly, demonstrating empathy for clients'' situations while upholding professionalism at all times.
Education
Bachelor's - Nursing
Grand Valley State University
03.2024
High school or equivalent -
Crown Point High School
06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Confidentiality Assurance
- Technology Integration
- Effective Multitasking
- Patience and Empathy
Certification
- Basic Life Support, American Heart Association - 2025
Timeline
Server
Ricochet Tacos
05.2023 - 08.2023
Hostess
Ricochet Tacos
04.2021 - 08.2023
Office Manager
Kevin E Werner Attorney at Law
08.2020 - 08.2023
Bachelor's - Nursing
Grand Valley State University
High school or equivalent -
Crown Point High School
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