Abigail Wiles
Cottageville,SC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Oil and Grease Management
11.2022 - 02.2025
- Managed invoices from vendors to assist the accounting department
- Supervised team of 5+ clerical staff to ensure workflow is well-prepared and ran smoothly
- Logistics and Dispatch Management to include: Coordinate schedules, appointments, bookings, and routing
- Partner with HR to maintain office policies as necessary
- Organize orientation and training of new staff members
- Maintain a safe, secure, and pleasant work environment
- Manage relationships with vendors and service providers
Customer Service Representative
Pepsi Co.
05.2022 - 10.2022
- Constant call flow with tasks including: scheduling work for technicians, troubleshooting steps over the phone if applicable, submitting supply orders for clients for delivery, informing clients of ETA if asked, updating the customer profile of any changes needed with equipment and informing the secondary team if interrelated
- Implemented communication skills during bi weekly team meetings
Title Clerk
Van York Chevrolet
06.2021 - 05.2022
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales
- Maintained regular communications with clients to discuss and resolve issues
- Trained in the Reynolds and Reynolds system as well as CVR
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved
- Investigated and solved accuracy issues on titles, odometer readings, and power of attorney
Receptionist
Oldtown Veterinary Hospital
11.2019 - 06.2021
- Scheduled and confirmed appointments
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Processed payments and updated accounts to reflect balance changes
- Greeted incoming patients and verified paperwork to manage smooth intake processes
- Communicated with outside offices to obtain records and transfer files for patient and doctor needs
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Maintained front office cleanliness and organized supplies to increase Productivity
Veterinary Technician
Union Cross Veterinary Hospital
09.2014 - 10.2019
- Prepared and labeled medications and instructed client on administration
- Restrained and stabilized animals during examination and treatment to prevent injuries
- Performed physical examinations and recorded weight, temperature and other vitals
- Prepared and reviewed records and consent forms
- Participated in the act of administering vaccines/medications, blood draws, nail trims, flush IV catheters and set up patients in post op cages with the setup of an IV pump
- Welcomed and instructed clients on plan of action for their specific pets needs as well as note taking for pets symptoms or any concerns from their owners
- Answering phone calls and scheduling appointments
Education
High School Diploma -
East Forsyth High School
06.2015
No Degree - Dental Hygiene Program
Forsyth Technical Community College
10.2018
Skills
- Fleet Management
- Time Management
- Customer Service/Communication
- Office administration
- Problem Solving
- Adaptability
- Collaboration
- Organizational skills
- Scheduling and calendar management
Certification
Public Notary, 2021
Awards
- Student of the Year
- National Honor Society Certificate
Timeline
Office Manager
Oil and Grease Management
11.2022 - 02.2025
Customer Service Representative
Pepsi Co.
05.2022 - 10.2022
Title Clerk
Van York Chevrolet
06.2021 - 05.2022
Receptionist
Oldtown Veterinary Hospital
11.2019 - 06.2021
Veterinary Technician
Union Cross Veterinary Hospital
09.2014 - 10.2019
No Degree - Dental Hygiene Program
Forsyth Technical Community College
High School Diploma -
East Forsyth High School
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