Elizabeth Betz
Newark Valley,NY
Summary
office management and logistics coordination skills to enhance fleet operations and customer service. Successfully managed a fleet of vehicles, ensuring timely deliveries and compliance with safety regulations. Utilized strong organizational skills to streamline operations and maintain positive client relationships across various roles.
Overview
5
5
years of professional experience
Work History
Office Manager
Lanter Delivery Systems, LLC
Binghamton, NY
02.2023 - Current
- Managed daily office operations to streamline logistics and support administrative functions.
- Coordinated and dispatched fleet of 15 vehicles to ensure timely delivery of goods and services, enhancing on-time performance.
- Ensured accurate loading and unloading of goods by collaborating with warehouse staff, improving transportation efficiency
- Optimized fleet efficiency by monitoring GPS tracking systems in real-time and making necessary route adjustments
- Oversaw fleet management to maximize vehicle utilization and reduce operational costs
- Maintained accurate records by utilizing computer software systems to input data regarding orders, deliveries, and driver logs
- Coordinated emergency response efforts during accidents or breakdowns by contacting authorities or arranging alternative transportation, minimizing delivery delays
- Improved customer satisfaction by resolving delivery issues promptly and effectively, resulting in positive client feedback
- Resolved customer inquiries and concerns related to deliveries or pick-ups promptly, enhancing service reliability
- Trained new team members on office procedures and company policies.
- Assisted in developing and maintaining filing systems for documentation.
- Maintained compliance with company policies and safety regulations in the workplace.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Resolved customer inquiries promptly, fostering positive relationships with clients.
Cleaner
Brooms Over Broome
Endicott, New York
10.2022 - 01.2023
- Maintained cleanliness of residential and commercial properties for diverse clients.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Operated cleaning equipment including vacuums, mops, and floor scrubbers efficiently.
- Followed safety protocols to ensure a secure working environment during cleaning tasks.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Organized cleaning supplies and equipment for effective job execution and time management.
- Scrubbed and disinfected bathrooms, ensuring hygiene and cleanliness, including toilets, sinks, countertops, mirrors, and floors.
- Communicated with clients to understand specific cleaning needs and preferences clearly.
Hospitality Worker
Comfort Inn & Suites
Ithaca, New York
09.2021 - 06.2022
- Ensured cleanliness and organization of guest rooms and common areas for optimal guest experience.
- Responded to guest inquiries and resolved issues promptly.
- Managed laundry operations efficiently, ensuring timely processing of guest linens and towels.
- Coordinated with housekeeping to guarantee timely room readiness for incoming guests.
- Managed laundry operations to support efficient service delivery.
Education
Warwick High School
Newport News, VASkills
- Fleet management
- Record management
- Database management
- Compliance monitoring
- Administrative support
- Customer relationship management
- Staff management
- Time management
- Excel
- Microsoft word
- Outlook
- Attention to detail
- Customer service
- Document organization
- Excel
- Microsoft word
- Outlook
- Teams
Timeline
Office Manager
Lanter Delivery Systems, LLC
02.2023 - Current
Cleaner
Brooms Over Broome
10.2022 - 01.2023
Hospitality Worker
Comfort Inn & Suites
09.2021 - 06.2022
Warwick High School