Abigail Wood
Indian Head,Maryland
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Rucci’s Italian Kitchen and Grill. Proven ability to engage guests and resolve issues swiftly, ensuring a positive dining experience. Strong work ethic complemented by cash handling expertise and a commitment to maintaining a professional appearance.
Overview
4
4
years of professional experience
Work History
Server
Rucci’s Italian Kitchen and Grill
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Restaurant Hostess
Rucci’s Italian Kitchen and Grill
10.2021 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow.
- Maintained a clean work environment for staff and customers.
Education
Associate Degree - Accounting
College of Southern Maryland
La Plata, MDSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Sales techniques
Timeline
Server
Rucci’s Italian Kitchen and Grill
01.2024 - Current
Restaurant Hostess
Rucci’s Italian Kitchen and Grill
10.2021 - Current
Associate Degree - Accounting
College of Southern Maryland
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