Abigail Young
Newland,NC
Summary
Dynamic receptionist with strong organization and customer relations skills. Expertise in multi-line phone operations and appointment scheduling, ensuring efficient office flow and exceptional client service.
Overview
12
12
years of professional experience
Work History
Receptionist
Avery Humane Society
Newland, NC
08.2017 - Current
- Greeted and assisted visitors, ensuring a welcoming environment for clients and their pets.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Scheduled appointments for veterinary services, maintaining accurate records in the database.
- Coordinated intake processes for animals, ensuring proper documentation and care instructions were followed.
- Trained and mentored new staff on operational procedures and best practices.
- Implemented process improvements that enhanced workflow and reduced downtime.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Med Tech
Avery Humane Society
Newland, NC
08.2017 - Current
- Conducted routine health assessments and diagnostic tests for animals.
- Administered medications and vaccinations according to veterinary protocols.
- Maintained accurate medical records using veterinary software systems.
- Collaborated with veterinarians to develop treatment plans for patients.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
Dog Associate
Avery Humane Society
Newland, NC
08.2017 - Current
- Managed intake procedures for animals, ensuring thorough assessments and appropriate placements.
- Mentored junior staff members, fostering professional growth and enhancing team performance capabilities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Mentored junior staff on proper dog handling techniques and best practices.
- Maintained a safe environment during walks, ensuring all dogs were properly leashed and controlled at all times.
- Administered medications as needed, ensuring proper dosages and timely administration for optimal health outcomes.
- Reduced stress levels in dogs by implementing appropriate exercise routines and play sessions.
- Assisted in the successful adoption process for shelter dogs by providing quality care, socialization, and basic training.
Cat Associate
Avery Humane Society
Newland, NC
08.2017 - Current
- Trained new associates on safe handling and operational procedures.
- Conducted regular assessments to monitor health status and adapt care strategies.
- Coordinated veterinary visits, managing vaccinations and health assessments for animals.
- Implemented sanitary practices to maintain clean enclosures and prevent disease outbreaks.
- Monitored animal diets, adjusting feeding schedules to meet nutritional needs effectively.
- Improved animal health by administering medications, vaccinations, and treatments as prescribed by veterinarians.
Server
Spear's BBQ and Grill
Linville Falls, NC
04.2015 - 08.2017
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table assignments and prioritized guest needs to enhance satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained knowledge of menu items, specials, and beverage offerings to enhance guest experience.
- Collaborated with kitchen staff to ensure accurate and efficient food preparation and service.
Food Service Worker
Hardee's
Newland, NC
12.2013 - 02.2015
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Operated kitchen equipment efficiently, ensuring proper usage and maintenance protocols were followed.
- Monitored food safety compliance, addressing potential hazards promptly to maintain quality standards.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
High School Diploma -
Avery County High School
NewlandSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Verbal and written communication
- Appointment scheduling
- Mail handling
- Multi-line telephone operation
- Document management
- Spreadsheet tracking
- Staff management
Timeline
Receptionist
Avery Humane Society
08.2017 - Current
Med Tech
Avery Humane Society
08.2017 - Current
Dog Associate
Avery Humane Society
08.2017 - Current
Cat Associate
Avery Humane Society
08.2017 - Current
Server
Spear's BBQ and Grill
04.2015 - 08.2017
Food Service Worker
Hardee's
12.2013 - 02.2015
High School Diploma -
Avery County High School