Abigail Zlamal
Fuquay Varina,NC
Summary
A Customer Service Representative committed to ensuring quality care and customer satisfaction. Committed to the use of customer service and marketing practices to maintain existing client base and increase clientele. Seeking an advising position with Wake Technical Community College to apply transferrable skills to ensuring the guidance and welfare of the institution's students.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Zebra Robotics
06.2022 - Current
- Customer Service - Answered customer inquiries and maintained positive presence on the business front, acted as a liaison between teachers and parents to provide updates on students' progress
- Marketing – Outreach to potential customers to answer questions, give information and schedule trial classes. Also created visual advertisements used in storefront.
- Business Operations – Maintained records for approximately 150 students. Completed data entry for new students, scheduled classes and make-up sessions.
- Assistant Teaching - Supplemented in the classroom when necessary, aided students in learning to assemble structures using various mechanical concepts
General Technician
Adams Handmade Soap
08.2019 - 06.2022
- Order Fulfillment - Responsible for filling orders accurately and ensuring the quality of products kept in inventory.
- Custom Packaging – Ensured difficult to protect products were packaged properly to prevent potential damage in shipping and maintained an appealing look to the end customer.
- Standard Packaging – General organization of shipping related tasks and ensuring prompt shipping of inventory.
Classical Conversations Debate Judge
Classical Conversations
02.2022 - 02.2022
- Past teacher selected several students previously enrolled in Debate to participate as judges and to give constructive feedback to students based on content of material and performance.
Education
Bachelor of Arts in Psychology -
North Carolina State University
Raleigh, NC07.2024
Associate of Arts -
Wake Technical Community College
Raleigh, NC05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Verbal/Written Communication Skills
Timeline
Customer Service Representative
Zebra Robotics
06.2022 - Current
Classical Conversations Debate Judge
Classical Conversations
02.2022 - 02.2022
General Technician
Adams Handmade Soap
08.2019 - 06.2022
Bachelor of Arts in Psychology -
North Carolina State University
Associate of Arts -
Wake Technical Community College
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