Abigail Allen
Student
Milwaukee,United States
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
10
10
years of professional experience
Work History
Host
The Knick
12.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Fitness Attendent
The K
08.2023 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.'
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
House Lead
Green Bay Fear Haunted House
10.2013 - Current
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Head Baker and Barista
Daily Buzz Espresso Bar
03.2022 - 08.2023
- Developed unique recipes and confections to set bakery apart from competition.
- Managed training, disciplining and motivating employees.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Oversaw budgets and cost controls to maintain efficient operations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Produced consistently high-quality baked goods for customers.
- Monitored customer feedback to improve barista performance and customer service.
Footwear Associate
Dicks Sporing Goods
08.2020 - 08.2022
- Maintained security by observing customer behaviors and minimizing number of pairs on floor.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Used proper sizing and fit guidelines to provide best experience for customers.
- Suggested additional purchases to customers and directed to store locations.
- Constructed displays of footwear for specific brands or seasonal purposes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Cashier
Pick N Save
10.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelors Of Business - Marketing & Supply Chain Management
UW-Milwaukee
Milwaukee05.2026
Certificate - Certificate Of Cyber Security
UW-Milwaukee
Milwaukee05.2026
Skills
- Staff Management
- Business Administration
- CPR Certified
- Excel Proficient
- Computer Networking
- Information Security
- Problem-Solving Abilities
- Analytical and Critical Thinking
- Fluent Bilingualism
- Microsoft Office
- Trend Analysis
- Social Media Management Experience
Accomplishments
Self-Published Author of Two Books.
Languages
American Sign Language
Professional Working
Timeline
Host
The Knick
12.2023 - Current
Fitness Attendent
The K
08.2023 - Current
Head Baker and Barista
Daily Buzz Espresso Bar
03.2022 - 08.2023
Footwear Associate
Dicks Sporing Goods
08.2020 - 08.2022
Cashier
Pick N Save
10.2019 - 06.2020
House Lead
Green Bay Fear Haunted House
10.2013 - Current
Bachelors Of Business - Marketing & Supply Chain Management
UW-Milwaukee
Certificate - Certificate Of Cyber Security
UW-Milwaukee
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