Abigail Medcalf
West Allis
Summary
Dynamic professional with a versatile background in hospitality and office management. Expertise in multitasking and maintaining high service standards while managing financial operations. Ready to leverage skills to improve customer experiences and operational efficiencies.
Overview
14
14
years of professional experience
Work History
Bartender
Eck Bar
West Allis, WI
11.2021 - Current
- Crafted and served a variety of cocktails to enhance customer experience.
- Maintained bar cleanliness and organization to ensure efficient service.
- Resolved customer complaints swiftly, ensuring satisfaction and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Business Office Manager
Four Lite Window & Door Inc (DBA Allis Windows Doors & More!)
Hales Corners, WI
07.2020 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Managed budgeting processes, optimizing resource allocation and reducing operational costs.
- Established vendor relationships, negotiating contracts to secure favorable terms for the company.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
General Manager
Hooters of America, LLC
Brookfield, WI
07.2012 - 12.2018
- Directed operational strategies to enhance guest satisfaction and streamline service delivery.
- Oversaw financial performance, implementing cost control measures to maximize profitability.
- Led staff training initiatives, improving employee engagement and reducing turnover rates.
- Managed inventory systems, optimizing supply chain processes for efficiency and cost-effectiveness.
- Cultivated relationships with vendors, negotiating contracts to secure favorable pricing and terms.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
High School Diploma -
Nathan Hale High School
West Allis, WI06-2011
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Customer service expertise
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Memory retention
- Professional appearance
- Suggestive selling
- Team training and development
- New hire training
- Inventory
- Sales expertise
- Basic accounting
- Organizational growth
- Financial records oversight
- Marketing and sales experience
- Honest and dependable
- Teamwork and professionalism
Timeline
Bartender
Eck Bar
11.2021 - Current
Business Office Manager
Four Lite Window & Door Inc (DBA Allis Windows Doors & More!)
07.2020 - Current
General Manager
Hooters of America, LLC
07.2012 - 12.2018
High School Diploma -
Nathan Hale High School