Abigail Savary
Dealmed Medical Suppiles
NEWYORK,NY
15
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Customer Service /Sales Support Specialist
1 Year 2 Months- Provide outstanding customer service by addressing inquiries, concerns, and product issues, in a timely and professional manner.
- Process orders, returns, exchanges, refunds, and customer account updates with accuracy.
- Resolve customer complaints and issues, ensuring the customer feels heard and valued.
- Escalate issues and follow up with customers until a resolution is reached.
- Retain customers and save orders by offering solutions or alternatives that work for both the customer and company.
- Create custom quotes for new customers or new opportunities from existing customers.
- Educate customers on products, services, and policies, ensuring they have all the necessary information.
- Collaborate with team members and other departments to find effective solutions for issues.
- Continuously strive to improve customer experience by offering feedback and suggestions to improve processes and procedures.
- Create reports that track data necessary for customer experience improvements in Excel.
- Constantly enhance knowledge of medical products via the internet, vendors, manufacturer representatives, and Dealmed employees.
- Stay up to date with promotions and company policies to effectively support customers and the sales team.
Customer Service Agent – Full Time
5 Months- Respond to inbound calls & emails, addressing customer residency verifications for security matrix, customer complaints, license plate updates, credit card updates, collections payments, membership sign up & cancellation, & general inquiries on E-Z Pass membership.
- Maintain customer records & databases with high attention to detail, ensuring accuracy & confidentiality.
- Collaborate with help desk, management, & other departments through chat, email, & phone to manage & resolve high numbers of inquiries in a timely manner.
- Handle 50-100 calls a day, achieving an average customer satisfaction of 85% based on post-interaction surveys.
- Provide exceptional support via the phone, email, & live chat, addressing inquiries, resolving issues, & processing requests in a professional & timely manner.
- Work collaboratively with a remote team to meet KPIs such as first-call resolution (FCR) & average handle time (AHT), consistently exceeding performance metrics.
Customer Service Lead – Full Time
2 Years 7 Months- Lead team of 30 customer service associates in delivering excellent customer service, & achieving sales targets in a high-volume retail environment.
- Train, mentor, & motivate new hires, fostering a collaborative team environment to enhance customer service & achieve store goals.
- Resolve customer complaints & escalations with professionalism, turning negative experiences into positive outcomes that foster long-term loyalty.
- Assist with inventory management, ensuring shelves are stocked, displays are visually appealing, & products are correctly priced.
- Process customer returns, exchanges, & refunds, ensuring compliance with store policies while maintaining customer goodwill.
- Track sales metrics & provide regular reports to management on team performance & customer feedback.
Customer Service Concierge - Full time
3 Years 9 Months- Serve as the first point of contact for arena guests, providing assistance with event information, directions, seating, & amenities in a courteous & professional manner.
- Assist VIP & high-profile guests with personalized concierge services, including ticketing, seating & special requests, ensuring an elevated experience.
- Resolve customer inquiries & complaints swiftly, ensuring guest satisfaction while maintaining company policies & safety protocols.
- Manage will-call operations distributing tickets, handling changes, & addressing any issues or discrepancies.
- Maintain in-depth knowledge of arena layout, event schedules, & surrounding areas to assist guests with transportation, local accommodations, & parking.
- Provide excellent service during high-pressure events (concerts, sports games, conferences) by proactively anticipating guest needs & addressing issues before they arise.
Customer Service Associate – Full Time
3 Years 7 Months- Operate point-of-sale (POS) system, processing cash, credit, and returns transactions accurately and efficiently.
- Assist with product stocking, shelving, & maintaining organized product displays to maximize customer accessibility & enhance the store's appearance.
- Provide outstanding customer service by helping customers locate products, answering inquiries, & offering tailored recommendations for office supplies, technology & services.
- Collaborate with team members to meet daily sales & customer service goals, contributing to store performance & exceeding sales targets.
- Participate in training new associates on customer service protocols, store policies, & product information to ensure smooth operations.
- Ensure a clean & safe shopping environment by maintaining aisles, cleaning surfaces, & ensuring stock levels are consistent.
Education
Associates Degree - Liberal Arts
Skills
NetSuite
Shopify
ReAmaze
Workwave
RF Smart
Excel
Microsoft Word
Outlook
Conflict Resolution
Problem Solving
Multitasking
Time Management
Escalation Management
Product Knowledge
Account Management
Data Entry
Effective Written & Verbal Communication
Order Processing
Active Listening
Collaboration
Attention To Detail
Phone
Email & Chat Support.
Timeline
Customer Service /Sales Support Specialist
Dealmed Medical Suppiles
06.2025 - CurrentRead More
Customer Service Agent – Full Time
TTEC
12.2023 - 05.2024Read More
Customer Service Lead – Full Time
PUMA
08.2019 - 03.2022Read More
Customer Service Concierge - Full time
Barclays Center
08.2015 - 05.2019Read More
Customer Service Associate – Full Time
Staples
07.2011 - 02.2015Read More
Nassau Community College
Associates Degree from Liberal Arts
Read More