Abgail Sonnentag
Whitewater,WI
Summary
Experienced in delivering exceptional customer service and providing individuals with a high level of support. Thrives in fast-paced environments, consistently maintaining a strong work ethic and dedication to delivering quality results. Possesses a proven track record of effective task management and ensuring customer satisfaction. Adept at multitasking and adapting to evolving priorities, while always upholding a professional demeanor.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Bartender/Manager
Abbey Marina
05.2023 - 10.2024
- Managed inventory and ordering process, ensuring optimal stock levels and minimizing waste
- Maintained cleanliness and organization of the bar area, adhering to health and safety regulations at all times
- Provided outstanding customer service by promptly greeting guests, taking accurate orders, and delivering drinks in a timely manner
- Trained and supervised a team of 7 bartenders, providing guidance on drink preparation techniques and customer service
Bartender
Two Oaks North Gold Course
04.2021 - 09.2022
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Collaborated with management on pricing strategies based on market trends and competitor analysis
- Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
Cashier/Kitchen
Kwik Trip
09.2019 - 06.2021
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Prepared and cooked a variety of dishes according to recipes, quality standards, presentation standards, and food preparation checklist
- Maintained cleanliness and organization of the kitchen area, including equipment, utensils, and workstations
- Followed proper food handling procedures to maintain safety and sanitation standards at all times
Lifeguard
Berlin Aquatic Center
05.2018 - 09.2019
- Monitored pool area to ensure the safety of all swimmers and enforce pool rules
- Provided excellent customer service by addressing inquiries, resolving conflicts, and ensuring a positive experience for all patrons
- Participated in ongoing training sessions to enhance lifeguarding skills and stay up-to-date on CPR/AED techniques
- Collaborated with other lifeguards to coordinate shift schedules and ensure adequate coverage at all times
Cashier/Customer Service
Crossroads Grocery
09.2017 - 05.2018
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Assisted in inventory management by monitoring stock levels at the checkout counter
Education
Bachelor of Science - Criminology
University of Wisconsin-Whitewater
Whitewater, WI11.2024
High School Diploma -
Berlin High School
Berlin, WI05.2021
Skills
- Kitchen Experience
- Cash handling
- Stocking
- Bartending
- Serving
- Staff Management
- Inventory
- POS
- Communication skills
- Customer Service
Certification
- Driver's License
- Bartender License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Bartender/Manager
Abbey Marina
05.2023 - 10.2024
Bartender
Two Oaks North Gold Course
04.2021 - 09.2022
Cashier/Kitchen
Kwik Trip
09.2019 - 06.2021
Lifeguard
Berlin Aquatic Center
05.2018 - 09.2019
Cashier/Customer Service
Crossroads Grocery
09.2017 - 05.2018
- Driver's License
- Bartender License
Bachelor of Science - Criminology
University of Wisconsin-Whitewater
High School Diploma -
Berlin High School
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