A dependable professional with strong background in food services. Focused on delivering exceptional customer service and encouraging repeat business. Consistently goes beyond requirements to satisfy customers and improve business operations.
Overview
3
3
years of professional experience
Work History
Office Assistant, Test Proctor
SUNY Broome Community College
02.2023 - Current
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Collaborated with various departments to complete assigned tasks.
Delivered clerical support by handling range of routine and special requirements.
Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Provided homework assistance using specific curriculum and materials.
Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Supported students with helpful study habits and exam strategies.
Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
Provided reading of tests to students
Cashier/Ice Cream Server
Tastie Cream Inc.
04.2023 - 10.2023
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Hand crafted menu items
Co-created weekly shift schedule
Front Counter Worker
Nirchi's Pizza
07.2022 - 12.2022
Kept kitchen, counter and dining areas cleaned and sanitized.
Accurately operated cash register to process customer payments.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Hostess
Take-A-Break
07.2021 - 11.2021
.
Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Monitored seating area and checked restrooms regularly to keep spotless.
Informed servers of newly seated parties for speedy service.
Used cash registers and credit card machines to cash out customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
Associate of Arts - Liberal Arts And General Studies
SUNY Broome Community College
Binghamton, NY
05.2024
High School Diploma -
Binghamton High School
Binghamton, NY
06.2023
Skills
Scheduling
Microsoft Office
Safe Food Handling
POS Systems
Customer Service
Cash Register Operation
Telephone Etiquette
Organizational Skills
Strategic Selling
Timeline
Cashier/Ice Cream Server
Tastie Cream Inc.
04.2023 - 10.2023
Office Assistant, Test Proctor
SUNY Broome Community College
02.2023 - Current
Front Counter Worker
Nirchi's Pizza
07.2022 - 12.2022
Hostess
Take-A-Break
07.2021 - 11.2021
Associate of Arts - Liberal Arts And General Studies
Assistant Counselor (Faculty Non-Instructional) at SUNY Broome Community CollegeAssistant Counselor (Faculty Non-Instructional) at SUNY Broome Community College