Summary
Overview
Work History
Education
Skills
Timeline
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Abigayle Bonner

Indianapolis,IN

Summary

Dynamic Patient Access Representative with a proven track record at Community Hospital East, excelling in HIPAA compliance and customer service. Recognized for enhancing patient satisfaction by promptly addressing concerns and streamlining registration processes. Adept at multitasking and problem-solving, fostering a collaborative environment to improve overall care delivery.

Overview

6
6
years of professional experience

Work History

Patient Access Representative

Community Hospital East
03.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.

Manager

McDonald's
06.2023 - 12.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Warehouse Worker

TBA Oil & Warehouse
05.2022 - 12.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Crew Member

McDonald's
07.2019 - 05.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.

Education

High School Diploma -

Shortridge High School
3401 N Merdian Ave
05-2022

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Multitasking and organization
  • Healthcare systems navigation
  • Phone and email etiquette
  • Problem-solving

Timeline

Patient Access Representative

Community Hospital East
03.2024 - Current

Manager

McDonald's
06.2023 - 12.2023

Warehouse Worker

TBA Oil & Warehouse
05.2022 - 12.2022

Crew Member

McDonald's
07.2019 - 05.2022

High School Diploma -

Shortridge High School

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Abigayle Bonner