Abigayle Phillips
Home Slice Pizza
Tallahassee,FL
9
years of professional experience
Hospitality Leader experienced in managing front-of-house operations and enhancing guest experiences. Achieved positive team dynamics and conflict resolution through effective communication and organizational skills. Focused on delivering results and adapting to fast-paced environments.
Work History
Front of the House Manager
4 Years 6 Months- Supervised daily front-of-house operations, ensuring exceptional guest experiences and efficient service delivery.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented standard operating procedures to enhance workflow efficiency and service quality.
- Coordinated scheduling for front-of-house team, optimizing coverage during peak periods.
Key Holder Leader
7 Years 6 Months- Oversaw store operations as keyholder and shift leader, ensuring all procedures were followed.
- Processed customer call-in orders and coordinated with kitchen staff to ensure timely service delivery.
- Executed sanitation practices to maintain clean and a clean and safe environment for customers.
- Answered customer call-in orders, input tickets, and communicated with kitchen staff
- Addressed guest complaints to improve satisfaction and foster customer loyalty through proactive engagement.
Front Desk Agent
11 Months- Assisted customers in selecting, sizing, wrapping, and completing sales to enhance their shopping experience
- Filed various paperwork and basic bookkeeping duties
- Arranged and refreshed jewelry displays to attract customer attention and promote sales
Education
High School
graduate
Skills
Customer engagement
Staff recruitment
Staff development
Service training
Employee assessment
Operational efficiency
Conflict resolution
Guest relations
Section name
- Please do not hesitate to contact me for any questions pertaining my resume, prior work experience, or missing information that you may need regarding my possible employment.
- -Abigayle Phillips
Timeline
Front of the House Manager
Big Sky Resort
02.2022 - CurrentRead More
Key Holder Leader
Home Slice Pizza
02.2019 - CurrentRead More
Front Desk Agent
Bishops Jewelry
01.2018 - 12.2018Read More
Cairo High School
High School
Read More