A. R. Taylor
Patient Intake and Referral Coordinator
Martinsville,IN
Summary
Professional coordinator with proven track record in patient intake and administrative support. Skilled in managing patient information, scheduling, and ensuring smooth workflows. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and maintaining high standards.
Overview
15
15
years of professional experience
Work History
Intake Coordinator
LifeStance Health
Remote
04.2023 - Current
- Coordinated patient intake processes, ensuring compliance with organizational policies and procedures.
- Managed scheduling for initial consultations, optimizing appointment availability and resource allocation.
- Developed and maintained comprehensive patient records using electronic health record (EHR) systems.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
Client Coordinator
Cerebral, Inc.
Remote
01.2022 - 03.2023
- Coordinated client communication to ensure timely responses and resolution of inquiries.
- Developed and maintained comprehensive client care documentation for accuracy and compliance.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Office Coordinator
Groups Recover Together
Hybrid
06.2019 - 01.2020
- Facilitated communication between members, group facilitators, and providers.
- Maintained accurate, HIPAA-compliant electronic medical records (EMR).
- Provided crisis intervention and support during critical situations for at-risk clients.
- Improved client understanding of the importance of medication compliance in maintaining sobriety and preventing relapse.
- Administered drug tests in compliance with regulatory standards and protocols.
- Monitored inventory levels of testing supplies, ensuring availability for uninterrupted service delivery.
- Maintained knowledge of industry regulations and best practices to ensure compliance in all testing procedures.
- Handled challenging situations with tact and diplomacy, working to resolve any client concerns or disputes that arose during the testing process.
- Increased customer satisfaction with clear communication on drug test results and expectations.
Office Administrator
Bolls Heating and Cooling
Indianapolis
05.2011 - 06.2019
- Ensured smooth operation of daily office procedures. Scheduled routine and emergency service calls while maintaining dispatch logistics of technicians. Managed all accounts payable and receivable functions ensuring accurate financial records.
Education
Masters in Social Work -
Indiana University
Indianapolis, IN05-2009
Bachelor of Arts - Sociology
Indiana University
Fort Wayne, United States05-2007
Skills
- Appointment scheduling
- Ensures HIPAA compliance
- Professional communication skills
- Strong attention to detail
- Problem-solving abilities
- Attentive listener
- Insurance verification
- Adaptability to change
- Independent drive
- Electronic medical records management
Timeline
Intake Coordinator
LifeStance Health
04.2023 - Current
Client Coordinator
Cerebral, Inc.
01.2022 - 03.2023
Office Coordinator
Groups Recover Together
06.2019 - 01.2020
Office Administrator
Bolls Heating and Cooling
05.2011 - 06.2019
Masters in Social Work -
Indiana University
Bachelor of Arts - Sociology
Indiana University