Abigail Quarshie

Results-driven Operations Manager with over 5 years of experience in facility management, specializing in data centers and high-tech environments. Proven track record in managing large-scale client accounts, leading cross-functional teams, and delivering exceptional service. Adept at strategic planning, operational efficiency, and client relationship management.

• GMP Certified Trainer
• Respiratory Mask Certified
• Gowning Certified

• Managed Large-Scale Operations: Oversaw a team of 50+ staff responsible for data center cleaning and maintenance across multiple facilities, ensuring 99.9% uptime and adherence to strict industry standards.
• Enhanced Client Satisfaction: Developed and implemented customized service solutions for key clients, resulting in a 25% increase in client satisfaction scores and a 15% boost in contract renewals.
• Achieved Revenue Growth: Led the expansion of services to key accounts, contributing to a $10 million increase in annual revenue and surpassing sales targets by 20%.
• Improved Operational Efficiency: Streamlined cleaning processes within AWS data centers, reducing operational costs by 18% while maintaining compliance with all health, safety, and regulatory requirements.
• Developed Key Performance Indicators (KPIs): Established and monitored KPIs across multiple sites, leading to a 30% improvement in service delivery times and a 22% reduction in client complaints.

• Communication: Excellent verbal and written communication skills, with the ability to interact effectively at all organizational levels.
• Problem-Solving: Strong analytical and problem-solving abilities, adept at addressing challenges and implementing effective solutions.
• Time Management: Proven ability to prioritize tasks, manage multiple projects simultaneously, and meet established deadlines.