Abilene Llamas

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Maintained visual merchandising standards to drive customer engagement and sales.
• Processed transactions efficiently, ensuring accuracy in cash handling and inventory management.
• Collaborated with team members to streamline store operations and improve workflow efficiency.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

- cash handling

- payroll

- communications with clients

- organization

- input and output of inventory

- client sales

- Microsoft skills

• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Managed morning rush of customers daily with efficient, level-headed customer service.
• Communicated with customers to take beverage orders and offer recommendations based on taste preferences.
• Created wide variety of specialized coffee beverages and seasonal offerings.
• Maintained calm demeanor during high-volume periods and special events.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Followed health, safety and sanitation guidelines to pass state inspections.
• Created complex, hand-crafted beverages based upon customer preferences.
• Stocked customer service station with paper products or beverage preparation items.
• Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.