Abimael Dominguez
Edinburg
Summary
Dynamic customer service professional with extensive experience at Spectrum and TTEC for Bank of America. Proven ability to resolve conflicts and enhance customer loyalty through active listening and critical thinking. Skilled in payment processing and technical support, consistently delivering exceptional service in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Spectrum
10.2021 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Issued receipts and processed refunds, credits, or exchanges.
- Provided tech support for internet and video repair.
Deposit Services Representative
TTEC For Bank Of America
01.2021 - 10.2021
- Educated customers on online banking and mobile banking applications.
- Monitored and verified suspicious activity on customer accounts.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Handled PIN reorders, new cards and maintenance for debit cards.
- Provided tech support for mobile, zelle app
Customer Service Representative
ACT for Mr Cooper
03.2020 - 11.2020
- Processed payments and delivered detailed account information.
- Provided guidance to customers at risk of loosing their homes due to the covid pandemic.
- Profided mortage tax and insurance information.
- Setup forbearance plans for foreclosures.
- Handled customer inquiries and suggestions courteously andprofessionally.
Education
HS Diploma - General Studies
Edinburg High School
Edinburg, TX06.2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Technical support
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Spectrum
10.2021 - 04.2023
Deposit Services Representative
TTEC For Bank Of America
01.2021 - 10.2021
Customer Service Representative
ACT for Mr Cooper
03.2020 - 11.2020
HS Diploma - General Studies
Edinburg High School
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