Microsoft Office
Abimbola IROJU
Customer Service Representative
Abuja,FCT, Nigeria
Summary
Enthusiastic Customer Service Representative with 4 years of e-commerce customer service experience. Skilled in using computers and web-based applications to handle high volumes of workflow in team-driven environment. Meets customer satisfaction standards, efficiency metrics, fast learning with proven knowledge of leadership, problem-solving, customer relations & retention, strategic business planning targeted to exceed customer expectations.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Online Customer Service Representative
Elvina Grey Fashion
Ikeja, Lagos, Nigeria
04.2020 - Current
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Answered live online chats to give quick answers and solve problems faster.
- Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Responded to website and email inquiries daily to maintain customer satisfaction and generate positive reviews.
Customer Service Manager
First Cedaf International Limited
Akure, Ondo, Nigeria
10.2018 - 02.2021
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Developed service procedures, policies and standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Created and reviewed invoices to confirm accuracy.
Education
Bachelor of Arts - Law
Joseph Ayo Babalola University
Ikeji-Arakeji, Osun, Nigeria 10.2015 - 06.2020
High School Diploma -
Comfort Tenderfeet College
Akure, Ondo, Nigeria 09.2014 - 06.2015
High School Diploma -
FUTA Staff Secondary School
Akure, Ondo, Nigeria 09.2009 - 06.2014
Skills
Communication and Interaction
Telephone Etiquette
Data Entry and management
Microsoft Office and General Computer Proficiency
Strategic Business Planning
Complaint resolution
Fraud detection and prevention
Software
G Suite
HelpDesk
Timeline
Online Customer Service Representative
Elvina Grey Fashion
04.2020 - Current
Customer Service Manager
First Cedaf International Limited
10.2018 - 02.2021
Bachelor of Arts - Law
Joseph Ayo Babalola University
10.2015 - 06.2020
High School Diploma -
Comfort Tenderfeet College
09.2014 - 06.2015
High School Diploma -
FUTA Staff Secondary School
09.2009 - 06.2014