Abiodun Oyetoro
Baltimore,MD
Summary
Abiodun Oyetoro; Enthusiastic Customer Service professional with expertise in communication and negotiation. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
Work History
Service Professional
Aptive Environmental
, MD
04.2021 - Current
- Receiving daily schedules for maintenance of Customers’ homes to ensure a pest free environment
- Relating with Customers via phone calls and in-person meets towards taking care of their concerns and escalating as might be necessary to the Regional or Central office via notes
- Contacted customers daily, prior to heading out to their locations and giving reports on each Customers peculiar needs and solutions proffered
- Operated vehicle safely in highly congested areas with no traffic violations
- Completed pre- and post-trip safety inspections, recording and reporting any defects and malfunctions.
- Delivered services to customer locations within specific timeframes.
- Carried out day-to-day duties accurately and efficiently.
Customer Service Specialist
African Cargo LLC
Capitol Heights, MD
01.2018 - 03.2021
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Described and explained details about shipping options to inform customers and guide purchasing decisions
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Programs/Corporate Communications Manager
World Dove Media
Lagos
04.2008 - 06.2018
- Built and strengthened industry partnerships to improve the profile of the organization which I was privileged to be invited to raise from collapse and within years we were able to amplify coverage and maximize effectiveness of marketing strategies
- Capitalized on carefully built media relations to enhance outreach and public image
- Wrote executive speeches and talking points to deliver consistent message across all internal and external communication channels
- Managed company events, corporate fund-raising programs, social service programs and anchored music shows as part of corporate identity creation for the growing company
- Promoted specific messages to internal and external stakeholders
- Led public relations and communications team of more than twenty (20) people
- Developed and promoted corporate brand, images and identity to media and public.
Education
Bachelor of Arts - Communication Arts, Advertising and Customer Relations
University of Ibadan
Nigeria 09.2012 - 11.2016
National Certificate of Education - English Language
Federal College of Education
Nigeria 09.1987 - 07.1990
High School Diploma -
Abeokuta Grammar School
Nigeria 09.1980 - 06.1983
Skills
Complaint resolutionundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Service Professional
Aptive Environmental
04.2021 - Current
Customer Service Specialist
African Cargo LLC
01.2018 - 03.2021
Bachelor of Arts - Communication Arts, Advertising and Customer Relations
University of Ibadan
09.2012 - 11.2016
Programs/Corporate Communications Manager
World Dove Media
04.2008 - 06.2018
National Certificate of Education - English Language
Federal College of Education
09.1987 - 07.1990
High School Diploma -
Abeokuta Grammar School
09.1980 - 06.1983
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