ABJAL MIAH
East Elmhurst,NY
Summary
Detail-oriented professional with several years of customer service, data entry, and operations management experience, as well as a proven knowledge of mobile and computer technical support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Sugar N Coal
Woodside
01.2020 - Current
- Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers
- Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes
- Advanced from customer associate to store manager in $ [Number] location with [Number]+ employees
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees
- Prepared payroll and maintenance budgets for corporate management approval
- Supported back office procedures, including hiring and employment processes.
Trainer
Talent tech
Jackson heights
02.2019 - 07.2019
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
Owner
Hillside wireless & electronics inc
Jamica, NY
03.2013 - 01.2017
- Product orders, inventory, data entry, sales, technical support, payroll, employees hire
- Managed business accounts by networking and communicating with crucial account decision-makers to review service delivery and explore opportunities to develop new business
- Increased revenue and reduced risk by enforcing company policies and improving operations
- Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention
- Implemented business development strategy focused on social media branding and launching an email marketing campaign, attracting new customers and expanding market penetration
- Set and monitored objectives, performance indicators, and metrics to assess employee progress.
Education
High School Graduation
Lala Bazar School And College
Sylhet, Bangladesh Certificate - IT (QA)
Talent tech
Jackson Height Skills
Fast learner, Communication, Teamwork, Problem-solving, Critical thinking, Time management, Leadership, Adaptability, Customer Satisfaction, And customer service
Certification
Technician ( mobile, tablet, computer)
Information of technology
Languages
English, bangla, Hindi, Urdu,
Full Professional
Timeline
General Manager
Sugar N Coal
01.2020 - Current
Trainer
Talent tech
02.2019 - 07.2019
Owner
Hillside wireless & electronics inc
03.2013 - 01.2017
High School Graduation
Lala Bazar School And College
Certificate - IT (QA)
Talent tech