Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Abner Romano

Abner Romano

San Diego,CA

Summary

Dynamic operations leader with a proven track record at Civico 1845, enhancing guest satisfaction through innovative training programs. Skilled in staff development and conflict resolution, I successfully managed POS systems and streamlined processes, driving efficiency and fostering a collaborative team environment. Committed to achieving operational excellence and delivering exceptional customer experiences.

Overview

8
8
years of professional experience

Work History

Assistant General Manager

Civico 1845
San Diego, USA
03.2023 - 11.2024
  • Led operations for an Italian restaurant with 30+ staff.
  • Improved guest satisfaction with a new service training program.
  • Managed POS rollout and onboarding processes.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Ensured compliance with all applicable laws and regulations related to employment practices.
  • Developed and maintained relationships with suppliers, vendors, and community partners.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Coordinated with the General Manager to develop and implement strategic plans.
  • Motivated and led team members to work together to achieve targets.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Ensured compliance with health and safety regulations to maintain a safe working environment.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.

Floor Manager

La Dona Mexican Cantina
San Diego, USA
01.2022 - 03.2023
  • Supervised front-of-house operations while coordinating with back-of-house teams.
  • Increased table turnover by 15% through effective seating strategies.
  • Achieved and maintained a 4.6-star review score through prompt guest issue resolution.
  • Engaged customers to gather feedback for operational optimization.

Server

OB Surf Lodge
San Diego, USA
01.2021 - 03.2023
  • Achieved top rankings in guest feedback consistently throughout tenure.
  • Mentored new servers, enhancing team performance during busy shifts.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Bar Manager / MOD

Jimmy Carter's Mexican Cafe
San Diego, USA
08.2016 - 06.2021
  • Trained bartenders on inventory management and upselling techniques.
  • Conducted training for front-of-house staff on service policies and communication skills.
  • Monitored cash intake to minimize discrepancies.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

GED -

CESAR E CHAVES CONTINUING EDUCATION
California
01-2019

Skills

  • Operations management
  • Staff training and leadership
  • POS and inventory systems
  • Conflict resolution
  • Cost control
  • Remote onboarding
  • Customer experience strategy
  • Marketing and promotions
  • P&L accountability
  • Team development
  • Communication skills
  • Toast POS expertise
  • Microsoft Office proficiency
  • Google Workspace knowledge
  • Staff scheduling applications
  • Remote collaboration tools

Accomplishments

  • Led 3 restaurant turnarounds by optimizing operations
  • Implemented Toast POS, increasing order efficiency by 25%
  • Reduced training time by 40% via remote onboarding
  • Increased customer retention by 20% through promotions

Timeline

Assistant General Manager

Civico 1845
03.2023 - 11.2024

Floor Manager

La Dona Mexican Cantina
01.2022 - 03.2023

Server

OB Surf Lodge
01.2021 - 03.2023

Bar Manager / MOD

Jimmy Carter's Mexican Cafe
08.2016 - 06.2021

GED -

CESAR E CHAVES CONTINUING EDUCATION

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