Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abner Stephens

Albany

Summary

Dynamic leader with a proven track record , enhancing customer satisfaction and streamlining operations. Expert in small business management and customer relations, demonstrated through significant repeat business and referrals. Skilled in verbal communication and adept at fostering positive relationships, ensuring compliance with health and safety standards.

Overview

14
14
years of professional experience

Work History

Owner

Lovebox LLC
06.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Assistant Manager

Chili's Restaurant
12.2016 - 08.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Assistant Kitchen Manager

Outback Steakhouse
01.2011 - 12.2016
  • Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
  • Checked and tested foods to verify quality and temperature.
  • Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.

Education

High School Diploma -

Monroe High School
Albany, GA
05-2001

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Business management

Timeline

Owner

Lovebox LLC
06.2020 - Current

Assistant Manager

Chili's Restaurant
12.2016 - 08.2020

Assistant Kitchen Manager

Outback Steakhouse
01.2011 - 12.2016

High School Diploma -

Monroe High School

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Abner Stephens