Results-driven professional with experience in supervising daily operations and implementing process improvements. Skilled in team leadership, problem-solving, and fostering a reliable work environment that enhances efficiency and customer service excellence.
Work History
Shift Leader
3 Years 9 Months
Jersey Mikes | 10.2022 - 07.2026
ServSafe certified
Trained and mentored new team members on operational procedures and customer service excellence.
Implemented process improvements that enhanced efficiency and reduced wait times for customers.
Supervised daily operations, ensuring adherence to quality and safety standards.
Managed inventory levels, coordinating timely replenishment of supplies to optimize workflow.
Resolved customer complaints promptly, fostering a positive dining experience and repeat business.
Education
High School Diploma
Fort Lauderdale High School | Fort Lauderdale, FL | 05-2025
HVAC Refrigeration 1
Atlantic Technical College | Pompano Beach, FL | 07-2026